Director, Customer Success Management
London · 7+ years experience · Full-time · Hybrid · Posted Oct 15, 2026
At a glance
- Experience
- 7+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- London
About MongoDB
- MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.
- With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.
- Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.
- To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!
- MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
- MongoDB is an equal opportunities employer.
About the role
- We are seeking an experienced and results-oriented leader responsible for our UKI Customer Success team.
- In this role, you will manage managers and foster the growth and success of both our customers and team members.
Responsibilities
- Drive the recruitment, coaching, mentoring, and development within the region, empowering high-touch Customer Success teams
- Design and execute strategies to boost customer retention and satisfaction, identify expansion opportunities, and enhance customer adoption of MongoDB
- Collaborate with senior leaders across the go-to-market ecosystem, including Sales, Solution Architecture, Product, Professional Services, Marketing, HR/Recruiting, and Customer Support
- Recruit, mentor, and develop frontline up to Sr Manager-level leaders in the Customer Success team
- Define and adhere to a set of analytical metrics to guide the team's direction; achieve quarterly and long-term targets
- Design and implement initiatives to enhance customer retention, expansion, satisfaction, and product adoption
- Cultivate and maintain relationships across MongoDB teams, organizations, and offices
Requirements
- Bachelor's degree, technical degree preferred
- 7+ years people management experience
- 15+ years relevant experience and subject matter expertise in Customer Success, Account Management, Client Services, or similar customer-facing roles
- 10+ years experience working within or supporting large enterprises
- Experience leading leaders
- Experience setting org/geo-wide direction for customer success programs and allocating resources to drive operations in alignment with the strategy
- Track record of leading fast-growing teams and using data to drive initiatives and inform decision-making processes that impact long-term company operations and success
- Experience as a CS leader managing executive level internal and external stakeholder relationships
- Demonstrates ability to communicate a compelling vision and motivating a team to deliver excellent results in a fast paced environment
- Experience with enterprise infrastructure technologies
Preferred qualifications
- Familiarity with MongoDB or NoSQL databases is a plus but not required
Benefits
- Employee affinity groups
- Fertility assistance
- Generous parental leave policy
Workplace
- Hybrid working model based in London
Skills
- NoSQL
- MongoDB
- MongoDB Atlas
