Director, Customer Trust
Sunnyvale, California - · 10+ years experience · Full-time · Onsite · Posted Oct 8, 2026
At a glance
- Experience
- 10+ years experience
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Sunnyvale, California -
About the role
- The Director of Customer Trust leads the company's customer-facing security engagement program, reporting to the VP of Security.
- This role is responsible for building trust with customers and ensuring they understand the company's security architecture, practices, and product security model.
- The Director acts as the primary interface between the Security organization and customer security teams, partnering closely with Sales, Customer Success, Product, and Security teams.
Responsibilities
- Serve as the primary security representative during customer security reviews and technical discussions
- Participate in enterprise sales cycles to address customer security questions and architecture reviews
- Engage directly with customer security teams and CISOs to explain the company's security posture
- Lead the team responsible for responding to security questionnaires and customer security assessments
- Maintain and improve the security response knowledge base and evidence repository
- Improve efficiency and scalability of questionnaire responses
- Maintain ownership over Illumio's customer facing Trust Center
- Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
- Provide clear explanations of the company's security architecture and product security controls
- Develop security collateral that supports customer trust and sales enablement
Requirements
- 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
- Experience engaging directly with enterprise customers on security topics
- Familiarity with common security frameworks and assessments (SOC 2, ISO 27001, ISO 42001, PCI-DSS, SIG, CAIQ)
- Strong communication skills with the ability to translate complex security concepts for customer audiences
Preferred qualifications
- Experience in complex multi-cloud, hybrid, and large scale platform security environments
- Experience supporting enterprise sales cycles, customer support and customer success escalations
- Experience managing customer security or security assurance programs
- Experience previously working at a security vendor in a similar trust role
Workplace
- 4 on-site days a week in Sunnyvale, CA headquarters
Skills
- SOC 2
- ISO 27001
- ISO 42001
- PCI-DSS
- SIG
- CAIQ
