Director, Global Operations Excellence
Sony Interactive Entertainment
Netherlands, Hilversum · NLD-Hilversum-Olympia · 15+ years experience · Posted Oct 14, 2026
At a glance
- Experience
- 15+ years experience
- Location
- Netherlands, Hilversum · NLD-Hilversum-Olympia
About the role
- The Director, Global Operations Excellence leads Operational Excellence, standardisation, transformation, and continuous improvement across the Sony Interactive Entertainment global supply chain.
- This senior leader oversees a team of Lean experts and Operational Excellence business standardisation specialists to improve service quality, reduce waste, increase efficiency, and deliver consistent operational practices.
Responsibilities
- Lead the global Operations Excellence agenda for SIE, defining and executing a transformation roadmap focused on standardisation, Lean capability, service partner development, and continuous improvement.
- Oversee the Operations Lean Kaizen Office, driving Lean transformation activities across operational functions, including Kaizen events, value stream mapping, Gemba practices, waste reduction, cost improvement, and operational performance improvement.
- Lead the development of global operational standards, ensuring SIE delivers a consistent, high-quality service experience to customers, retailers, commercial partners, and internal stakeholders across all markets.
- Act as the central point for translating commercial, customer, and business requirements into operational solutions, ensuring requests are clearly assessed, prioritized, and converted into realistic delivery plans.
- Lead global service partner development, including strategic tender activity, performance improvement, and commercial governance across warehousing 3PLs, control tower 4PLs, transportation partners, and other key Operations service providers.
- Oversee centralised budgetary analysis across Operations, supporting visibility, control, and governance of OPEX and CAPEX activities across the global supply chain.
- Generate data-driven insights into operational performance, ways of working, service quality, cost drivers, and customer impact, using these insights to shape strategic and continuous improvement initiatives.
- Partner with Procurement, Finance, Legal, and regional Operations teams to ensure tender processes are commercially robust and operationally aligned.
- Support weekly and monthly S&OE practices, ensuring continuous improvement is embedded into operational routines and decision-making.
- Establish performance metrics, governance forums, and improvement roadmaps to drive accountability and progress.
Requirements
- 15+ years’ experience in Operations, Supply Chain, Logistics, Operational Excellence, Lean Transformation, or a related global leadership role.
- Proven experience leading Operational Excellence, Lean, continuous improvement, or business transformation programs.
- Strong understanding of global supply chain operations, including warehousing, transportation, distribution, 3PL/4PL management, and operational governance.
- Experience leading or supporting global tenders, service partner development, and supplier performance improvement.
- Strong financial acumen, with experience overseeing or analyzing OPEX, CAPEX, cost performance, and budgetary controls.
- Demonstrated experience with Lean tools and methodologies, including Kaizen, value stream mapping, Gemba, standard work, waste reduction, and continuous improvement routines.
- Strong ability to translate commercial and customer requirements into operational plans and scalable processes.
- Excellent leadership skills, with experience managing high-performing teams of specialists or transformation experts.
- Strong analytical capability, with the ability to turn operational data into strategic insight and measurable improvement.
- Excellent stakeholder management skills across Operations, Finance, Procurement, Commercial, Customer Service, and regional leadership teams.
Skills
- Lean
- Kaizen
- Value Stream Mapping
- Gemba
- Standard Work
- Waste Reduction
- Continuous Improvement
- S&OE
- 3PL
- 4PL
- OPEX
- CAPEX
Show all 15 skills
- Supply Chain Operations
- Logistics
- Operational Governance
