Director, Localisation & Operations - Europe
London, England · London · 12+ years experience · Hybrid · Posted Oct 19, 2026
At a glance
- Experience
- 12+ years experience
- Workplace
- Hybrid
- Location
- London, England · London
About Crunchyroll
- Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
- Join our team, and help us shape the future of anime!
About the role
- Crunchyroll is looking for an operational leader to serve as Director, Localisation & Operations.
- In this role, you will be responsible for building, scaling, and leading a multi-disciplinary team driving three core operational pillars: regional dubbing operations, platform content operations, and localized marketing operations.
- You will ensure that every piece of content—from full-length episodic anime to promotional trailers and fan communications—is delivered on time, at peak technical quality, and in an authentic local tone of voice.
Responsibilities
- Lead the regional dubbing operational strategy, setting gold-standard benchmarks for quality across titles.
- Source, evaluate, and manage ongoing relationships with external dubbing studios, post-production houses, and localisation agencies in the region.
- Lead vendor negotiations to secure market-competitive rates, scalable capacity, and strict Service Level Agreements (SLAs) across multi-language projects.
- Establish comprehensive Quality Control (QC) frameworks for dubbing assets to guarantee linguistic fidelity, regional slang/nuance accuracy, lip-sync alignment, and audio master standards.
- Monitor vendor throughput, turnaround times, and error rates, implementing continuous process improvements for simuldub and deep catalog localization pipelines.
- Maintain a clear view of readiness across upcoming regional releases, including content assets, localized components, metadata, regulatory requirements, rights/avails, partner specifications, and publishing dependencies.
- Ensure all regionally required components are correctly ingested, associated, and published, including subtitles, dubs, closed captions, audio descriptions, localized metadata, and required regulatory or content-classification tags.
- Oversee marketing asset localization operations, managing the pipeline for trailers, teasers, key art, digital banners, and social collateral across our key European territories.
- Enforce rigorous QC across all customer-facing communications, ensuring localized copy, tone of voice, and brand messaging resonate natively within each specific market context.
- Build, mentor, and direct a high-performing operations team spanning dubbing, content ingestion, and marketing ops functions, fostering a culture of ownership and continuous improvement.
Requirements
- 12+ years of professional experience in content operations, localization, media supply chain, or post-production leadership within OTT/streaming, entertainment, or digital media platforms.
- Proven track record leading multi-functional operations teams across localization/dubbing, asset management, content scheduling, and marketing operations.
- Demonstrated ability to confidently navigate ambiguity, drive organizational change, and build scalable processes from scratch in a highly dynamic, high-growth environment.
- Extensive experience evaluating, onboarding, managing, and negotiating commercial agreements with global dubbing studios, post-production vendors, and localization agencies.
- Deep technical understanding of media localization pipelines (dubbing, subtitling, audio mixing, lip-syncing), digital asset management (DAM), CMS systems, and video ingestion formats.
- Demonstrated capability in building rigorous QC processes for customer-facing localized assets, upholding brand standards, and maintaining local cultural voice across multiple regions.
- Strong analytical ability with hands-on experience utilizing operational dashboards, workflow metrics, and ROI analysis to streamline operations.
- Proven experience operating effectively in a global, matrixed organization with cross-functional partners in multiple time zones.
- Exceptional communication, leadership, and executive presentation skills.
- Fluency in English required
Preferred qualifications
- Passion for anime, international pop culture, media, or entertainment ecosystems is a plus.
Benefits
- Salary plus performance bonus earning potential, paid annually
- Flexible time off policies
- Generous medical, dental, vision, STD, LTD, and life insurance
- Health Saving Account HSA program
- Health care and dependent care FSA
- Employer paid commuter benefit
- Support program for new parents
- Pet insurance and some pet friendly offices
Workplace
- Hybrid remote workplace
Skills
- Digital Asset Management (DAM)
- CMS Systems
- Video Ingestion Formats
- Dubbing
- Subtitling
- Audio Mixing
- Lip-Syncing
