Director, Trust & Safety

New York, NY · San Francisco · USD 203,000-253,750 / year · 5+ years experience · Hybrid · Posted Sep 15, 2026

At a glance

The Director, Trust & Safety is a highly visible leadership role within Lyft’s Safety & Customer Care organization, reporting to the Senior Director and General Manager of Trust & Safety.
This leader will oversee global safety compliance, risk functions, and business enablement, helping to translate strategy into scalable execution across the company.
The role involves leading talented teams, managing complex global operations, and partnering with cross-functional stakeholders including Product, Engineering, and Legal.

Oversee global safety compliance, transparency, and risk functions.
Set direction across compliance readiness, safety transparency reporting, and risk assessment.
Partner with Legal and Regulatory Compliance to anticipate emerging requirements and risks.
Guide functions that turn Trust & Safety strategy and policy into scalable execution.
Strengthen playbooks and operating mechanisms for new products, features, and markets.
Set Trust & Safety strategy for strategic partners and acquisitions.
Drive organizational planning, prioritization, goal-setting, and business review rhythms.
Distill complex issues into decision-ready narratives for executives.
Lead individual contributors and people managers to build an organization with high standards.
Develop leaders who independently own large, complex areas.

10+ years of relevant professional experience in Trust & Safety, safety, risk, integrity, or platform operations.
Direct experience leading at least two Trust & Safety functions at scale.
Experience leading Trust & Safety at a scaled consumer technology, marketplace, mobility, social, or sharing-economy business.
5+ years of significant people leadership experience, including managing managers or leaders of leaders.
Demonstrated experience owning significant budgets and making strategic tradeoffs.
Experience building scalable operating models, processes, and governance mechanisms.
Strong analytical and financial judgment.
Exceptional executive communication and stakeholder-management skills.

Experience integrating Trust & Safety operations following acquisitions, strategic partnerships, or international expansion.
Experience operationalizing regulatory or compliance requirements across complex products.
Experience with safety transparency reporting, regulatory reporting, or audits.
Experience using AI, automation, and advanced analytics to improve operational quality or decision-making.

Hybrid schedule: in-office 3 days per week (Mondays, Wednesdays, and Thursdays).