E-commerce Operations Manager

Taipei City, Taiwan · 5-7 years experience · Full-time · Hybrid · Posted Oct 12, 2026

At a glance

Nahc.io is seeking an E-commerce Operations Manager to own demand forecasting, inventory planning, and daily inbound and outbound operations.
The role involves managing international ordering, customs clearance, Shopify back-office operations, and customer service in a hands-on capacity.

Own demand forecasting and inventory planning across all sales channels, continuously improving forecast accuracy, inventory turnover, and allocation while reducing stockouts and slow-moving stock.
Manage international ordering, import, and customs clearance, including product inspection and certification applications such as BSMI and NCC.
Run daily inbound and outbound operations, including shipping, receiving checks, and stock movements, and coordinate 3PL and logistics partners.
Assess warehouse relocation or expansion as inventory volumes grow, and lead cost improvement across inventory and logistics.
Operate the Shopify back office end to end, maintaining orders, product, and inventory data.
Respond to customer inquiries daily and manage after-sales service, returns, exchanges, and complaints, while building SOPs, KPIs, and automation to raise efficiency.

5–7 years of experience in supply chain, logistics, or e-commerce operations
Hands-on ownership across import, inbound/outbound, and inventory management, with the ability to run the full operations process independently
Demonstrated experience in demand forecasting and inventory management
Proven experience managing 3PL or external logistics vendors
Strong Excel and data analysis skills, with the ability to turn operational data into concrete improvement proposals
Comfortable with daily hands-on execution and able to work proactively and independently in a small team
Able to read and write English to collaborate with an overseas headquarters