EMEA People Operations Lead (Fixed-Term Contract)

London · Dublin · Hybrid · Posted Sep 25, 2026

At a glance

As the EMEA People Operations Lead, you will help build and deliver a frictionless employee experience across the employee lifecycle for our teams in EMEA and help shape a global shared services model as it scales.
You will own front line support for employee inquiries including benefits and leave administration, alongside other operational activities and program delivery.
This is a 12-month fixed term contract reporting to the PeopleHub Manager.

Deliver front line People Services (Shared Services) support for the EMEA region across the employee lifecycle, including operations, benefits, leave administration, and compensation
Serve as an escalation point for complex EMEA cases, resolving them accurately, compliantly, and with a high standard of service
Track and report on metrics and service level agreements (SLAs) to measure service quality and provide insights for decision-making
Spot what is not working and bring forward ideas to fix it, with the autonomy to test and implement improvements
Drive continuous improvements focused on automation, standardization and scalability that improve the Toaster experience, increase efficiency, and ensure compliance with local laws and customs
Build strong relationships with stakeholders across the People Team, Legal, Finance, and Business teams to influence change and drive adoption of an evolving service delivery model
Be the local subject matter expert who can influence Global COEs on program design that is locally relevant and compliant while aligned to global principles
Partner across the People & Places team globally to prioritize and deliver a variety of small to large, complex, integrated People team initiatives

Professional fluency in English and French (preferred), both written and spoken, with the ability to support Toasters and partner with stakeholders in both languages
Typically requires a minimum of 8 years of related experience with a Bachelor's degree; or 6 years and a Master's degree; or a PhD with 3 years experience; or equivalent experience
Significant hands-on experience within People Operations or Shared Services functions
Experience operating in a matrixed structure, and influencing outcomes without direct authority
Experience with new entity creation and creation of complete employee lifecycle processes
Experience supporting Global HR Transformation: strategy, design, and transition of People Operations to create value for the organization
Working knowledge of labour regulations, GDPR requirements and best practices to help ensure Toast remains compliant
Familiarity with SOX (Sarbanes-Oxley), and experience working within SOX-compliant programs and processes
Understanding of HR Technology, HR reporting, workflow, and auditing requirements
Excellent analytical, problem solving and decision making skills with strong attention to detail