Enablement Program Manager

Office, Philippines · Manila, Philippines · 6+ years experience · Posted Sep 29, 2026

At a glance

We are looking for a Enablement Program Manager to join our team in Manila, Philippines.
In this role, you will help drive and evolve our end-to-end enablement program, with a primary focus on new hire onboarding, content development, and ongoing education for our Support organization.
You will lead in-person facilitation, partner closely with local operations teams, collaborate with enablement peers, and make data-driven recommendations to improve performance and support key business goals.

Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires
Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific
Maintain and continuously iterate onboarding documentation, checklists, and training resources
Design onboarding certification processes and track ramp milestones to measure readiness and success
Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes
Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices
Create feedback loops and reporting mechanisms to ensure program effectiveness
Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, and certification tracks
Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale
Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals

6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs
SaaS industry experience required
Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists
Strategic thinker with a track record of building programs that are data-informed and results-oriented
Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards)
Excellent cross-functional collaboration and stakeholder management skills