Engagement Associate

New York · San Francisco · London · 1-3 years experience · Full-time · Onsite · Posted Oct 4, 2026

At a glance

As an Engagement Associate, you'll partner closely with the Engagement Management team to address customer needs, drive platform adoption, and deliver meaningful outcomes through targeted support and strategic initiatives.
You'll help guide customers through the future of AI search, sharing best practices and actionable tactics to enhance their AI visibility using the Profound platform.

Support the Engagement Management team with daily customer meetings, preparation, action items, and strategic initiatives
Own clearly defined customer workstreams with guidance, including end-to-end relationships with smaller customers
Craft regular strategic AEO audits that include key insights, performance metrics, and recommendations for customers of all sizes, from enterprise to startup
Develop a deep understanding of customer objectives and their broader marketing ecosystem
Effectively multi-thread customer engagements to mitigate risk from stakeholder turnover and manage customer Slack channels to ensure all messages are addressed
Collaborate internally with Sales, Product, and Engineering teams to optimize customer implementation and resolve technical challenges
Escalate blockers and risks early, and incorporate feedback quickly into future work

1–3 years of experience in a customer-facing, marketing, or analytical role
Self-starter, highly motivated, and driven to tackle big, lofty goals
Strategic thinker and problem solver for ambiguous challenges
Gritty and ready to roll up your sleeves with hard work
Comfortable with high-volume interactions and resilient in demanding work environments
Highly coachable and open to feedback, continuously refining your craft
Motivated to grow into an Engagement Manager role over time

This is an on-site role based in our SF or London office, designed for builders who thrive on speed, iteration, and meaningful impact.