At a glance
- Workplace
- Remote
- Location
- Remote
About the role
- The Engagement Manager drives the adoption of high-value GitLab platform functionality by shaping customer engagements.
- This role acts as a sales overlay, serving as a trusted advisor to customers while guiding internal Sales, Customer Success, and Professional Services teams.
- The position requires French language proficiency to support customers and ensure successful business outcomes.
Responsibilities
- Perform discovery to understand customer current-state, constraints, and desired business outcomes.
- Identify standard and custom services to align with customer outcomes.
- Build custom-scoped services engagement proposals for strategic customers.
- Explain technical solution proposals and GitLab Services value propositions to customers and account teams.
- Meet and exceed set financial targets.
- Help customers understand commercial terms including pricing, period of performance, and payment structures.
- Guide account teams to execute governing legal agreements for services.
- Coach Account Executives on including consulting and education services on quotes.
- Coordinate staffing requirements with PS Operations to ensure skillset, language, and timezone alignment.
- Update quarterly bookings forecasts weekly using Salesforce and Clari.
Requirements
- French language proficiency is essential.
- Ability to explain technical solution proposals.
- Ability to handle standard objections related to price and DIY implementations.
- Ability to build relationships with Account Executives, Customer Success Managers, and Solutions Architects.
Benefits
- Flexible Paid Time Off
- Team Member Resource Groups
- Equity Compensation
- Employee Stock Purchase Plan
- Growth and Development Fund
- Parental leave
- Home office support
Workplace
- This is a remote role based in the United Kingdom.
Skills
- Salesforce
- Clari
- DevSecOps