Enterprise Customer Activation Manager | Bill Pay & Procurement
New York, NY (HQ) · Remote (Canada) · San Francisco · Remote (US) · Miami, FL · Washington, D.C. · 5+ years experience · Full-time · Posted Sep 15, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Location
- New York, NY (HQ) · Remote (Canada) · San Francisco · Remote (US) · Miami, FL · Washington, D.C.
About Ramp
- Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
- The problems are high-stakes, data-dense, and unforgiving.
- We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
- The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
- If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the role
- The Enterprise Customer Activation Manager for Bill Pay & Procurement ensures upmarket customers successfully implement and adopt Ramp's AP automation and procurement products.
- This role involves guiding customers through onboarding, configuring workflows, and operationalizing tools to drive efficiency and compliance.
- The position also influences the strategy for Enterprise activation and provides feedback to Product and Engineering teams to shape the product roadmap.
Responsibilities
- Lead Enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement.
- Educate customers on AP workflows, procurement best practices, approval logic, vendor management, and policy configuration.
- Prevent implementation delays by proactively identifying blockers and reinforcing product value.
- Analyze customer AP, purchasing, and approval processes to recommend improvements and optimized rollouts.
- Maintain deep knowledge of product capabilities including integrations, vendor onboarding, and invoice processing.
- Troubleshoot customer issues and partner with Product and Engineering to communicate gaps and solutions.
- Provide structured feedback to Product to inform roadmap prioritization.
- Manage multiple customer activations simultaneously, including timelines and proactive outreach.
Requirements
- 5+ years of experience in Customer Success or Implementations for products supporting AP and/or Procurement functions.
- Strong project management and time management skills.
- Excellent verbal and written communication skills.
- Experience partnering with technical teams to troubleshoot issues and propose solutions.
- Demonstrated ability to quickly learn a product and articulate the rationale behind product decisions.
- Strong record of meeting or exceeding performance metrics.
- Ability to anticipate customer needs and position product capabilities proactively.
- Comfort operating in a fast-paced, high-growth environment with evolving processes.
Benefits
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
- Medical, dental, and vision insurance
- 401(k) with employer match
- Fertility HRA
- Parental leave
- Pet insurance
Workplace
- Role is available in New York, NY (HQ); San Francisco; Miami, FL; Washington, D.C.; and remote in Canada or the US.
Skills
- AP Automation
- Procurement
- NetSuite
- QuickBooks
- Xero
- Sage
- ERP
- Project Management
