At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Dallas
About the role
- As an Enterprise Customer Success Manager, you'll play a critical role in guiding clients through their journey with Harvey and helping define the future of work at top enterprises and leading law firms.
- This position is pivotal in ensuring clients not only adopt but also derive maximum value from the technology.
- You will act as a trusted advisor, deeply integrating Harvey into business processes and workflows.
Responsibilities
- Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of AI solutions.
- Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as a must-have product.
- Serve as the primary contact for clients with a prescriptive and consultative approach and act as a thought partner to deliver a superior customer experience.
- Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Relay client insights back to internal teams, aiding in the continuous improvement of product and services.
- Travel from time to time, including visits to customer office locations and company offices.
Requirements
- Background in Enterprise SaaS, legal (big law), or top tier management consulting firms
- Direct experience managing large-scale technology projects
- Excellent communication and strategic planning skills, capable of influencing stakeholders at various levels
- Results-driven capability to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Committed, collaborative, and proactive team player with a team-first mentality
Workplace
- Travel may be required from time to time, including visits to customer office locations and company offices.
Skills
- LLMs
- Enterprise SaaS
