At a glance
- Employment
- Full-time
- Workplace
- Onsite
- Location
- Jakarta
About GoTo Group
- GoTo is the largest digital ecosystem in Indonesia. GoTo's mission is to 'empower progress' by offering technology infrastructure and solutions that help everyone to access and thrive in the digital economy.
- The GoTo ecosystem provides a wide range of services, including mobility, delivery, payments, financial services, and technology solutions for merchants. The ecosystem also provides e-commerce services through Tokopedia and banking services through its partnership with Bank Jago.
About the role
- We are looking for a Facilities & Maintenance Specialist to maintain our office facilities, equipment, and building systems in optimal working order.
- In this hands-on role, you will perform technical repairs across AC split systems, basic electrical / plumbing / civil work setups, and general office infrastructure while coordinating regular maintenance schedules.
- You will work directly with internal stakeholders to understand office issues, diagnose root causes, and deliver cost-effective, practical solutions quickly.
Responsibilities
- Perform hands-on troubleshooting and simple repairs for AC split units, piping/plumbing systems, electrical wiring, MCB panels, and general office hardware.
- Coordinate and execute scheduled preventive maintenance cadences for office facilities, HVAC, lighting, and power infrastructure to minimize operational downtime.
- Assess reported facility issues, identify root causes, and implement practical short- and long-term repair solutions.
- Manage all maintenance tickets and requests to ensure effective and cost-efficient resolution within agreed SLAs.
- Engage directly with office teams to understand facility complaints, communicate resolution timelines, and minimize disruption to daily operations.
- Evaluate repair requests to recommend and execute the most cost-effective solution without compromising safety or quality.
- Coordinate with external contractors or building management for specialized repairs and assist in inventory tracking for maintenance of spare parts and tools.
- Ensure all maintenance and repair activities strictly adhere to workplace health and safety (WHS) standards and electrical safety practices.
Requirements
- Technical Experience: 2–4 years of practical, hands-on experience in office facility maintenance, building services, or technician roles.
- Core Technical Skills: Proven working knowledge and practical troubleshooting skills in plumbing, AC Split systems, refrigerant piping, basic electrical circuitry, and MCB distribution boards.
- General Handyman Proficiency: Skilled in executing simple carpentry, plumbing, lighting, and general office hardware repairs independently.
- Diagnostic & Practical Thinking: Strong capability to analyze physical facility issues on-site and execute effective, budget-conscious solutions.
- Communication & User Service: Friendly, clear, and proactive communication skills to interact with internal employees and understand office facility requests.
- Organizational Skills: Ability to prioritize urgent repair tickets, manage routine maintenance schedules, and follow up consistently.
- Vendor Oversight: Experience in supervising third-party service providers since the role involves coordinating with contractors or building management.
Workplace
- Hybrid workplace arrangement indicated by #LI-HYBRID
Skills
- Plumbing
- AC Split Systems
- Refrigerant Piping
- Electrical Circuitry
- MCB Distribution Boards
- Carpentry
- Lighting
- Hardware Repairs
