Family Case Management Group Admin and Case Associate - 2025925
Chicago · USD 21-24 · Onsite · Posted Oct 19, 2026
At a glance
- Workplace
- Onsite
- Location
- Chicago
- Salary
- USD 21-24
About the role
- World Relief is seeking a Family Case Management Group Admin and Case Associate to provide administrative support, case management, and client assistance.
Responsibilities
- Provide administrative support for RHP groups, including administering pre- and post-tests, tracking attendance, and entering data accurately and on time, coordinating and providing transportation, preparing supplies, and coordinating with outside presenters
- Provide strong assistance, under the direction of case managers, for approximately 10 high-needs clients
- Assist clients without Medicaid in identifying and accessing health care resources, including sliding-scale clinics and hospital financial assistance options
- Provide case management to program participants including: Research to find appropriate medical providers, schedule appointments, and consult with medical providers as needed
- Train participants on prescription management, understanding medical paperwork, record keeping, and scheduling transportation to appointments
- Assist participants in applying for disability benefits or age-related SSI and homemaker services as needed
- Connecting program participants to English as a Second Language classes
- Refer refugees and immigrants to external mainstream services and provide follow-up to ensure they were able to access the service
- Maintain thorough, timely, and confidential case file documentation in accordance with program and grant requirements
- Support group activities that build community and increase social connection
Requirements
- Mature and personal Christian faith
- Committed to the mission, vision, and values of World Relief
- Desire to serve and empower the Church to impact vulnerable communities
- Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
- Valid drivers license, access to reliable vehicle and ability to pass MVR standards
- Ability to work occasional early mornings, evenings, or weekends, as necessary
- MS Office skills
- Demonstrated compassion, patience, cross-cultural sensitivity, and strong mediation skills
- Demonstrated teaching and coaching skills with the ability to provide ongoing orientation to refugee participants
- Strong organizational skills and ability to maintain detailed, accurate records
Preferred qualifications
- Bachelor’s degree nursing, pre-medicine, social work, counseling, or a related field is desired, or at least one year working in an office environment
- Case management experience with vulnerable populations preferred
- Fluency in Spanish, Burmese, Swahili, French, or Rohingya is desired
Benefits
- Competitive benefits package
- Employee discount program for full-time employees
Workplace
- Drug-free workplace with pre-employment substance abuse testing.
Skills
- MS Office
