At a glance
- Experience
- 2+ years experience
- Workplace
- Remote
- Location
- Mexico - Remote · Mexico
About the role
- As a Motive Field Engineer, you will be a key member of the Field Engineering team as a technologist and resourceful problem solver.
- You will serve as a role model for Motive quality standards and a go-to resource ensuring hardware and software are successfully deployed in the field.
- You will execute installations, train partners, troubleshoot complex issues, and provide critical feedback to product teams.
Responsibilities
- Become the Subject Matter Expert on the Motive Hardware & Software Product Suite and deployment practices.
- Provide strategic onsite presence to install, supervise, troubleshoot, QA, and support Motive implementations.
- Build and deliver installation partner training content and certification programs.
- Train and certify third parties on Motive Installation Standards.
- Participate in New Product development (Alpha & Beta programs) by performing installation and testing to provide integral feedback.
- Contribute to the online installation help center by building and maintaining articles, how-to guides, and additional resources.
- Build and maintain a Hardware Lab for testing and using Motive products.
- Ensure onsite efficiency and safety at all times.
Requirements
- 5+ years relevant experience.
- Bachelor's Degree or 2+ years relevant experience/certification.
- Demonstrated proficiency in Computer Electronics and Hardware.
- Strong problem-solving and critical thinking skills, with the ability to handle high-priority technical scenarios.
- Confident in customer-facing roles, capable of providing training, support, and assistance.
- Knowledge of the Automotive & Logistics industry is required.
- Expertise in Motive Product use (in lab).
- Strong work ethic and a commitment to excellence.
- Ability to travel up to 35%.
- Valid driver’s license required.
Preferred qualifications
- Prior experience in the Automotive & Logistics industry is a plus.
Workplace
- Ability to travel up to 35%.
Skills
- Computer Electronics
- Hardware