At a glance
- Employment
- Full-time
- Location
- Munich · Europe
About the role
- The Field Service Engineer serves as the primary technical point of contact and company representative across the DACH region and beyond.
- This role involves managing the full lifecycle of the customer's on-site experience, including equipment installation, user training, and critical repairs.
- The position requires extensive travel, with the expectation of being on the road 80% or more of the time.
Responsibilities
- Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
- Conduct structured on-site training sessions for new and existing customers on machinery operation, software, and basic maintenance.
- Perform live product demonstrations to ensure customer teams are fully proficient.
- Act as a deployable resource for rapid response to customer downtime and urgent repairs.
- Manage a schedule of annual preventative maintenance visits for warrantied customers.
- Diagnose electromechanical issues to achieve single-visit resolutions.
- Independently manage complex travel logistics including flights, trains, hotels, and rental cars.
- Maintain meticulous records of installations, training sessions, and repairs in Salesforce.
Requirements
- Based in Munich or within a 45-minute drive.
- Willingness to travel 80%+ of the time.
- Strong technical background in electromechanical or hardware systems.
- Fluency in German and English (C1 level).
- Valid driver’s license.
Preferred qualifications
- Fluency in French
- Passion for 3D printing and emerging technologies
- Experience in rapidly-growing startup environments
Benefits
- Company shares
- Free mental health and well-being sessions
- Learning and development budget
- Free 3D prints
- Urban Sports Club discount
- Supplementary, opt-in German pension scheme
- Team events
Workplace
- Role is based in Munich, Germany.
- Requires 80%+ travel time.
Skills
- 3D Printing
- Salesforce
