Field Service Engineer - UK Remote

London, England · Europe · Full-time · Posted Oct 14, 2026

At a glance

As the dedicated Field Service Engineer for Formlabs, you will be the primary technical point of contact and face of the company across the UK&Ireland region.
This is a role where you will be traveling 80% or more of the time, responsible for the full lifecycle of the customer's on-site experience from installation and commissioning to training and repairs.

Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
Conduct structured on-site training sessions for new and existing customers on operating machinery, utilizing software, and performing basic maintenance.
Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
Employ critical thinking to diagnose electromechanical issues and achieve single visit resolutions to minimize travel and downtime.
Execute a high volume of activity regarding visit volume.
Independently manage a complex travel schedule including flights, trains, hotels, and rental cars, and submit expenses on time.
Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Based in London, Manchester, or Dublin.
Willing to be on the road 80%+ of the time.
Strong technical background in electromechanical or hardware fields, alongside soft skills to teach others.
Fluency in English at C1-C2 level with the ability to explain complex technical concepts simply and effectively.
Valid driver’s license (B).