Field Service Technician - UK&Ireland

London, England · Europe · Full-time · Posted Oct 14, 2026

At a glance

As the dedicated Field Service Technician for Formlabs, you will be the primary technical point of contact and face of our company across the UK&Ireland region.
This is a role where you will be traveling 80% or more of the time.
You will be responsible for the full lifecycle of the customer's on-site experience: from the initial installation and commissioning of equipment to delivering comprehensive user training and performing critical repairs.

Travel to customer sites to unpack, install, commission, and calibrate new 3D printing systems.
Conduct structured on-site training sessions for new and existing customers.
Perform live product demos to inspire confidence in the technology and ensure the customer team is fully up to speed.
Act as a deployable resource for customers facing downtime, often traveling on short notice to perform urgent repairs.
Manage a schedule of annual maintenance visits, ensuring all warrantied customers are serviced within their 90-day target window.
Employ critical thinking to diagnose electromechanical issues and achieve "single visit resolutions" to minimize travel and downtime.
Execute a high volume of activity.
Independently manage a complex travel schedule (flights, trains, hotels, rental cars) and submit expenses on time.
Maintain meticulous records of installations, training sessions completed, and repairs in Salesforce.

Strong technical background (electromechanical/hardware) and the soft skills required to teach others how to use that technology.
Fluency in English (C1-C2).
Valid driver's license (B) is required.