Floor Manager - Cecconi's Mayfair, Central London - Fixed Term Contract

5A Burlington Gardens, London W1S 3EP · Cecconi's Mayfair · 2+ years experience · Posted Oct 14, 2026

At a glance

The Floor Manager is responsible for maintaining the food and beverage operation in conjunction with the General Manager and management team at Cecconi's Mayfair.
The primary responsibility is to manage a floor team to deliver a successful and efficient service whilst upholding Soho House service standards.

Drive exceptional service standards by developing and refining systems that enhance the experience for members, guests, and staff.
Lead engaging training sessions on Soho House food and drink programs through storytelling, demos, and initiatives like Cook House, House Tonic, and Club School.
Collaborate across departments to ensure every guest interaction is seamless, aligned with brand expectations, and delivered with consistency.
Support recruitment efforts by identifying talent needs, participating in interviews, and evaluating candidates alongside People & Development.
Oversee onboarding and development of new team members, ensuring the floor team is confident, polished, and guest-focused.
Gather and act on member feedback in partnership with the Membership team to continuously improve service and offerings.
Train and coach staff on Soho House core values, roles, and service standards to build a high-performing and knowledgeable team.
Oversee daily operations, ensuring all assigned tasks are completed on time and to the highest standard.
Create efficient staff rotas, manage labour costs, and reduce unnecessary overtime to maintain operational excellence.
Uphold and enforce standards of appearance, compliance, safety, and professionalism across the team.

Minimum of 2+ years’ experience in similar capacity
Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
Must be able to demonstrate competency as outlined in the training schedule and Club School
Must be able to work flexible shifts and schedules, including weekends and holidays as needed
Ability to take direction, work in a team environment and autonomously

Weekly Pay
Team meal whilst on shift prepared by our chefs
Every House Membership
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Life Assurance
Day off on your birthday
Up to 50% Staff Discount on Cowshed & Soho Home
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.