Fraud Investigation Analyst UK/Europe (6 months contract)
India, Hyderabad · India · 1+ years experience · Full-time · Posted Oct 14, 2026
At a glance
- Experience
- 1+ years experience
- Employment
- Full-time
- Location
- India, Hyderabad · India
About Tide
- At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting.
- Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France.
- Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love.
- Tide facts:
- - Tide is available for UK, Indian, German and French SMEs
- - Over 2 million members across UK and India
About the role
- As a Dispute Analyst, you’ll be working in the Ongoing Monitoring team at Tide.
- You will be responsible for investigating fraud and scam activities, analysing transactions, gathering evidence, and working closely with internal teams and external partners to detect and prevent fraudulent activities.
Responsibilities
- Raising chargeback requests on behalf of our members.
- Responding to queries from our finance partners and third-party financial institutions.
- Reviewing the chargeback/representation documents received from our finance partners.
- Ensuring compliance with relevant banking regulations, laws, and industry standards related to fraud prevention, reporting, and customer protection.
- Making fair decisions based on high-quality investigations and in line with external regulations and internal policies to deliver fair outcomes for our customers.
- Researching and investigating disputed card transactions and performing network analysis.
- Making outbound calls to our members, if required, to resolve queries immediately.
Requirements
- A minimum of 1+ year of fraud/investigation experience
- Keen interest in transaction monitoring, financial crime, or fraud
- Ability to remain calm under pressure
- Excellent communication and interpersonal skills to collaborate effectively with internal teams and external stakeholders
- Ability to adapt to changing priorities, work independently, and make sound decisions in a fast-paced banking environment
- Problem-solving skills and a willingness to share your solutions
- Prior customer service experience
Preferred qualifications
- Experience in the banking industry is a plus.
Benefits
- Competitive salary
- Self & Family Health Insurance
- Term & Life Insurance
- OPD Benefits
- Mental wellbeing through Plumm
- Learning & Development Budget
- WFH Setup allowance
- 15 days of Privilege leaves
- 12 days of Casual leaves
- 12 days of Sick leaves
