Front Desk Agent - Soho Beach House Miami

Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140 · Soho Beach House Miami · Posted Sep 25, 2026

At a glance

Location: Soho Beach House Miami, 4385 Collins Ave, Miami Beach, FL 33140 · Soho Beach House Miami

The Front Desk Agent assists with checking members and hotel guests into the property and rooms while streamlining inquiries and risks.
This role is responsible for receiving payments, balancing cash, and maintaining deep knowledge of the property layout, amenities, and F&B options.

Primary point of initial contact for members, guests and staff ensuring all visitors are welcomed and provided with top-notch service
Perform all concierge duties as required including booking cars, show tickets, restaurant reservations, and spa reservations
Answer incoming emails and inquiries via digital portals and print/scan documents for members and guests
Communicate daily with all departments regarding updates on hours of operation, reservation restrictions, and workflow changes
Handle all accounting related inquiries including sending folios, fielding disputes, billing, receipts, and refund requests
Discuss Soho House amenities, room types, rates, availability, and suggest room preferences to increase revenue and elevate guest experience
Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler
Participate in Daily Shift briefings and apply general phone etiquette as a team player

At least 1 year of similar role or customer service / facing role
Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally
Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera
Problem solving skills and bring conflict resolution to any anticipated or current matter
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
Strong communication skills and ability to understand and follow written and verbal instructions
Flexible schedule and ability to work nights, weekends and holidays
Must be able to work on your feet for at least 8 hours and move, pull, carry or lift at least 40 pounds

Health Care + 401K: Medical, Dental & Vision and Retirement fund with a 2% match for full time employees
Paid Time Off: Sick days and vacation days for full-time employees
Career Development: Domestic, international, managerial, or technical career progression
Soho Impact: Mentoring, apprenticeship, local outreach, and sustainability
Learning & Development: Extensive range of internally and externally run courses for all employees
Cookhouse & House Tonic: Monthly calendars, trips, trainings, and events
Team Events: Fitness sessions, cinema screenings, and art classes
Team Meal: Substantial meal provided free of charge whilst on duty