Front Desk Agent - Soho House New York

Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York · USD 25-25 · Posted Sep 24, 2026

At a glance

Location: Soho House New York, 29-35 9th Ave, New York, NY 10014 · Soho House New York
Salary: USD 25-25

The Front Desk Agent assists with checking members and hotel guests into the property and rooms while streamlining inquiries, risks, and other matters.
This role is responsible for receiving payments, balancing cash at the end of a shift, and maintaining deep familiarity with the property layout and amenities.
The successful candidate acts as the primary point of initial contact, delivering top-notch service in a fast-paced environment.

Primary point of initial contact for members, guests and staff and must ensure all visitors are welcomed with open arms and provided with top-notch service.
Perform all concierge duties as required including booking cars, tickets to shows, restaurant reservations, and spa reservations.
Answer incoming emails and inquiries via various digital portals and print/scan documents for members and guests.
Communicate daily with all departments regarding updates on hours of operation, reservation restrictions, and workflow changes.
Handle all accounting related inquiries including sending folios, fielding disputes, billing, receipts, and refund requests, as well as managing walkout retrievals and safe-keeping lost credit cards.
Discuss Soho House amenities, room types, room descriptions, rates, and availability while suggesting room preferences to increase revenue and elevate guest experience.
Delegate support for members and guests to valet and luggage storage to the bell attendant and/or butler.
Participate in Daily Shift briefings and maintain general phone etiquette as a team player.

At least 1 year of similar role or customer service / facing role
Must be okay with multi-tasking, answering high-volume phone lines and answering inquiries professionally in a timely manner.
Quick learner or have OpenTable, Salesforce, Google Sheets and/or Opera experience.
Problem solving skills and ability to bring conflict resolution to anticipated or current matters.
Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment.
Strong communication skills and ability to understand and follow written and verbal instructions.
Flexible schedule and ability to work nights, weekends and holidays as needed.
Must be able to work on your feet for at least 8 hours and move, pull, carry or lift at least 40 pounds.

Medical, Dental & Vision health care for full time employees
Retirement fund with a 2% match for full time employees
Paid Time Off including sick days and vacation days for full-time employees
Career Development domestically or internationally, managerially or technically
Soho Impact mentoring, apprenticeship, local outreach and sustainability
Learning & Development via internally and externally run courses available for all employees
Cookhouse & House Tonic trips, trainings and events celebrating passion for food and drink
Team Events including fitness sessions, cinema screenings and art classes
Team Meal provided free of charge whilst on duty in houses and restaurants