Fulfillment Senior Operations Lead

Cabuyao, Laguna, Philippines · 3-5 years experience · Onsite · Posted Oct 8, 2026

At a glance

The Fulfillment Senior Operations Lead oversees daily end-to-end warehouse operations including inbound, storage, inventory, picking, packing, dispatch, and returns to ensure SLAs are met.
This role monitors key operational metrics, manages shift schedules and manpower allocation, and leads supervisors and warehouse staff toward productivity targets.

Oversee daily end-to-end warehouse operations, including inbound, storage, inventory, picking, packing, dispatch, and returns, ensuring service levels and operational SLAs are consistently met.
Monitor key operational metrics such as labor productivity, Cost per Parcel (CPP), overtime, fulfillment accuracy, and operational costs to support efficiency and contribution margin targets.
Maintain high inventory and order accuracy through cycle counts, proper system transactions, reconciliation, and process controls, while minimizing fulfillment errors and claims.
Plan shift schedules and manpower allocation and lead supervisors and warehouse staff toward productivity targets.
Ensure compliance with SOPs, WMS/ERP procedures, safety standards, and 5S practices across warehouse operations.
Prepare and analyze operational performance reports and work closely with Account Management, Finance, Procurement, and Systems teams to resolve operational issues and bottlenecks.
Lead floor operations during peak seasons, promotional campaigns, and high-volume periods, ensuring service continuity and timely issue resolution.
Identify operational gaps and implement root-cause analysis and process improvement initiatives to improve productivity, accuracy, and overall warehouse efficiency.

Bachelor’s degree in Supply Chain, Logistics, Operations, or a related field, or at least 2 years of college/vocational training with relevant experience.
3–5 years of experience in warehouse, 3PL, e-commerce, or fulfillment operations.
At least 2 years of supervisory or team leadership experience in a warehouse or fulfillment environment.
Hands-on experience with WMS or ERP systems.
Strong knowledge of warehouse KPIs, manpower planning, productivity management, inventory control, and root-cause analysis.
Proficient in Microsoft Excel or Google Sheets for operational reporting and analysis.
Strong communication and interpersonal skills, with proficiency in English and Tagalog, both written and spoken.
Willing to work flexible schedules or shifts, particularly during peak campaign periods.