General Manager - Soho House Istanbul
Istanbul, Istanbul, Turkey · Soho House Istanbul · 10+ years experience · Posted Oct 15, 2026
At a glance
- Experience
- 10+ years experience
- Location
- Istanbul, Istanbul, Turkey · Soho House Istanbul
About the role
- At Soho House, the General Manager is responsible for all aspects of the business by ensuring operational efficiency, member/guest experience, staff retention and optimal profit is met at a Soho House & Co. property.
- As General Manager you are an influential leader and strategic business partner to all departments that tell our story, deliver service, create culture, maximize profits, support operations, and member / guest satisfaction.
Responsibilities
- Assessing the business on a weekly/daily basis and in providing reports on the economic and operational state of the business that trigger the development of action plans to support operational improvements and focus on optimizing profit, minimizing margins and promote exceptional experience(s) for member, guest, staff.
- Adhere to Soho House & Co company policies for food safety, allergy procedure and creating an overall safe and inviting space for members, guests, staff by partnering with Health & Safety leaders and following local, government and regional compliance and abiding by legal standards.
- Collaborative partner to all leading Head Office business functions to drive effective process and implement innovative opportunities that efficiently drive sales and staff/member retention through HR, Recruitment, Learning & Development, F&B/Operations, Marketing, PR, Social, Events & Programming, Finance, Housekeeping and Facilities.
- Guide, develop and implement decisions that outline policies, procedure and systems to improve business operations, service, retention and overall experience.
- Oversee all local company accounts and investments, ensuring accurate and timely recording, filing, and reporting of all transactions.
- Provide strategic leadership to the organization, supporting commercial targets and profitability goals.
- Lead and motivate the finance team, fostering a culture of excellence and continuous improvement.
- Provide leadership relative to annual marketing plans and partnership to other leaders within Membership, Marketing, Food & Drink, Finance.
Requirements
- At least 10+ years managing high-volume Food and Beverage (F&B) or multi-unit operations.
- Understand, maintain, and enforce local and government regulated food safety, risk prevention, fire prevention and emergency procedures to ensure the safety of all staff and guests.
- Interview all new and prospective hires (internal/external) and adhere to P&D policies while positively providing support to the team in terms of growth, development and success planning.
- Monitor, assess, report and develop action items to support service trends, guest/member/staff surveys.
- Innovator and influencer with previous experience managing F&B operations that focus on service and providing top quality experiences through food and drink.
