At a glance
- Employment
- Full-time
- Workplace
- Remote
- Location
- Remote
About the role
- As Head of Solutions at Sardine, you'll own every technical team that stands between a signed contract and a customer who's actually live and successful.
- You'll bring Integration Engineering and Support engineering together under one set of standards and one bar for quality, scaling an organization that's growing fast.
- This is a 20-person org spanning both technical ICs and managers where you will develop leaders as much as focus on the technology itself.
Responsibilities
- Own Integration and Support engineering, roughly 20 people across three functions
- Build out the playbooks, onboarding, best practices, and SLAs that will let this organization scale smoothly as it grows
- Coach and develop technical leads, helping them grow their teams and their own leadership range
- Get hands-on with scoping and contract structuring where deals need real technical judgment, not just a demo
- Partner with Sales and Account Management leadership so solutions work actively drives cross-sell, upsell, and net revenue retention
- Partner with our POC team that includes Data Scientists to help drive POCs to a success
- Bring deep product fluency so you can guide the team through scoping, delivery, and people challenges alike
Requirements
- Experience leading large technical teams (20+) in B2B SaaS, including building out the management layer beneath you
- Domain experience in financial services, fraud, risk, compliance, or banking
- Deep technical and product expertise — enough to guide strategic decisions, contribute to team planning and training, and be credible on integration complexity and scoping
- A track record of building operational rigor — playbooks, SLAs, structured processes — as organizations scale
- Experience scaling a team through a period of rapid growth
- Strong coaching instincts — you can take a talented, fast-rising leader and help them grow
- Comfort leading through growth and change, joining a team that's evolving quickly
Preferred qualifications
- Experience spanning both pre-sales (sales engineering/solutions consulting) and post-sales (implementation/professional services) motions
- Familiarity with fintech more broadly, even outside fraud/compliance specifically
Benefits
- Generous compensation in cash and equity
- Early exercise for all options, including pre-vested
- Flexible paid time off and Year-end break
- Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
- 4% matching in 401k / RRSP - US and Canada specific
- MacBook Pro delivered to your door
- One-time stipend to set up a home office
- Monthly meal stipend
- Monthly social meet-up stipend
- Annual health and wellness stipend
Workplace
- Remote-first team spread across time zones
Skills
- B2B SaaS
- Financial Services
- Fraud
- Risk
- Compliance
- Banking
- Pre-sales
- Post-sales
- Fintech