At a glance
- Workplace
- Remote
- Location
- Dublin
About the role
- The Global Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation.
- This role involves driving meetings globally, assigning action items, establishing timelines, and maintaining global operations and processes according to required standards.
Responsibilities
- Effectively collaborate with the client to develop the account, exceed the client’s expectations, while working within the agreement of the current scope of work
- Holds and leads periodic service reviews with all stakeholders
- Analyses trends, forecasting and making strategic data driven business decisions
- Maintain global operations and processes according to required standards and maintain consistency in the same
- Manage all communication with staff and maintain knowledge of all employee performance and ensure achievement of all business objectives
- Monitor effective implementation of all projects and recommend improvements for operational efficiency
- Prepare all documents for all global processes and policies and make necessary recommendations to improve processes
- Ensure optimal level of network services and provide efficient training to all staff members and ensure effective deliverables
- Collaborating with EOS Human Resources on all personnel issues or questions
- Managing a team, ensuring performance management, communication, goals and objective planning and team building
Requirements
- Experience managing a technical team globally, with experience supporting and deploying enterprise networks
- Ability to convey complex issues within production networks running dynamic routing protocols to the customer
- Technical knowledge of routers, switches, routing protocols and circuit troubleshooting
- Experience with process improvement and systems development, leveraging automation to streamline repetitive workflows
- Experience with managing change control processes and maintenance activity in a 24x7 production environment
- Excellent communication skills and ability to work in a global team environment
- Responsible for Service Review Meetings, QBR's, SLA and escalation management
- Manage the customers' expectations to deliver an exceptional customer experience in line with agreed SLAs
- Previous experience as a executive level leader in a similar environment
- Solid understanding of service management principles
Workplace
- Role includes #LI-Remote signal.
Skills
- Routers
- Switches
- Routing Protocols
- Circuit Troubleshooting
- Automation
