Group Director, Client Media Solutions
Remote · USD 175,000-200,000 · 12+ years experience · Remote · Posted Oct 19, 2026
At a glance
- Experience
- 12+ years experience
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 175,000-200,000
About the role
- The Group Director, Client Media Solutions serves as a senior portfolio leader responsible for overseeing media strategy, client partnership, business growth, and team performance across multiple pharmaceutical, biotechnology, and life sciences accounts.
- This role leads large-scale integrated engagement programs that span HCP, patient, caregiver, and DTC audiences while ensuring exceptional delivery, strong financial performance, and long-term client success.
Responsibilities
- Lead cross-account media, customer engagement, and omnichannel strategies across a portfolio of pharmaceutical and life sciences clients, ensuring alignment with business objectives and measurable customer outcomes.
- Serve as the senior strategic lead across key client relationships, driving client retention, growth, innovation, and long-term partnership development.
- Guide integrated planning efforts across Media, Omnichannel Strategy, Analytics, CRM, Activation, Creative, and Client Experience teams to deliver connected customer experiences.
- Identify emerging industry trends, platform opportunities, customer engagement innovations, and competitive insights that create value for clients and differentiate Real Chemistry's capabilities.
- Oversee multiple client teams and team leaders, ensuring strategic alignment, operational excellence, quality delivery, and consistent client satisfaction across the portfolio.
- Develop scalable processes, planning methodologies, and best practices that improve efficiency, collaboration, and performance across the broader Client Experience organization.
- Own the financial health of a significant client portfolio, including forecasting, resource planning, budgeting, scoping, staffing recommendations, and margin management.
- Partner with Business Operations and Finance to oversee scopes of work, budget management, reconciliations, revenue forecasting, and commercial planning activities.
- Drive organic growth and lead new business opportunities by identifying client needs, developing strategic solutions, and supporting agency pitches and proposals.
- Recruit, develop, and mentor talent across the organization while strengthening leadership capabilities within the Client Experience team.
Requirements
- Bachelor's degree or equivalent combination of education and relevant experience.
- 12+ years of experience in media strategy, customer engagement, integrated marketing, or healthcare advertising, including significant pharmaceutical, biotechnology, or life sciences experience.
- Deep expertise in HCP, DTC, patient, and caregiver engagement strategies across integrated, omnichannel, and customer-centric marketing environments.
- Proven success leading large client portfolios and managing complex, multi-channel healthcare marketing programs.
- Strong understanding of healthcare media ecosystems, customer engagement strategies, media investment planning, measurement frameworks, and emerging technologies.
- Experience managing client portfolio financials, including budgeting, forecasting, scoping, staffing, revenue growth, and margin management.
- Demonstrated ability to lead and develop managers, directors, and cross-functional teams within matrixed organizations.
- Exceptional executive communication, presentation, negotiation, and client leadership skills.
- Track record of driving organic growth, leading new business efforts, and developing strategic client partnerships.
- Experience collaborating across Strategy, Analytics, CRM, Creative, Activation, Technology, and Client Experience functions to deliver integrated customer engagement solutions.
Benefits
- Free snacks in offices
- Generous holiday and paid time off
- Options for private medical, dental, and vision plans
- Support in saving for the future
- Mental wellness coaching and support
- Access to more than 13,000 online classes with LinkedIn Learning
Workplace
- Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility.
- For employees located within a one-hour commute of a Real Chemistry office, in-person attendance is required two days per week, either from a Real Chemistry office or when working onsite with clients.
- Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities.
Skills
- CRM
- Omnichannel Strategy
- Analytics
- Media Investment Planning
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