GTM Technical Solutions Analyst II
Bengaluru, Karnataka · Bangalore · USD 89,200-133,800 · 4+ years experience · Full-time · Hybrid · Posted Sep 29, 2026
At a glance
- Experience
- 4+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- Bengaluru, Karnataka · Bangalore
- Salary
- USD 89,200-133,800 · OTE
About ZoomInfo
- ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
- ZoomInfo is committed to protecting your privacy when you apply for jobs with us. Please review our Job Applicant Privacy Notice for more details on how we handle your personal information.
- ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
- ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
- For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
About the role
- The GTM Technical Solutions Analyst II serves as a technical resource for the Client Services team, diagnosing complex issues and owning resolution end-to-end.
- This role involves developing deep expertise in the ZoomInfo product suite while building enablement resources to elevate the broader support organization.
- It is a high-impact position requiring technical depth, customer advocacy, and a focus on continuous process improvement.
Responsibilities
- Own deep subject matter expertise within a set of ZoomInfo products as a primary escalation point.
- Maintain broad working knowledge of the full ZoomInfo product suite to support cross-functional assistance.
- Troubleshoot advanced technical issues including API and integration failures, data quality discrepancies, and CRM sync errors.
- Independently manage a queue of complex, high-priority support cases from triage through resolution.
- Partner with Product and Engineering teams to escalate, reproduce, and resolve product defects.
- Lead the development and maintenance of internal knowledge base articles, troubleshooting playbooks, and support runbooks.
- Identify recurring issue patterns and build scalable resources like decision trees and training materials.
- Mentor and support junior team members by sharing technical knowledge and reviewing case handling.
- Synthesize support trends to surface actionable product feedback to stakeholders.
- Participate in cross-functional initiatives including product beta testing and release readiness reviews.
Requirements
- 4+ years of experience in a technical support, support engineering, or similar customer-facing technical role in a B2B software environment.
- Demonstrated ability to troubleshoot complex technical issues involving APIs, integrations, data pipelines, or CRM platforms.
- Strong proficiency with browser developer tools, network traffic analysis, and log interpretation.
- Excellent written and verbal communication skills with the ability to translate technical concepts for non-technical audiences.
- Proven track record of taking initiative to identify problems and build solutions independently.
- Ability to manage multiple high-priority projects simultaneously.
- Collaborative mindset with experience working cross-functionally.
Preferred qualifications
- Prior experience using or supporting ZoomInfo products.
- Familiarity with data enrichment, intent data, or B2B sales intelligence platforms.
- Experience writing internal documentation, knowledge base content, or support playbooks.
- Proficiency in SQL or data querying for troubleshooting data-related issues.
- Experience with ticketing platforms such as Zendesk or Salesforce Service Cloud.
- Background in mentoring or training junior support staff.
Benefits
- Comprehensive benefits
- Holistic mind, body and lifestyle programs
Workplace
- Role is listed as Hybrid.
Skills
- API
- CRM
- Salesforce
- HubSpot
- SQL
- Zendesk
- Salesforce Service Cloud
- Data Pipelines
- Network Traffic Analysis
- Log Analysis
