Head of Infrastructure

Remote · San Francisco · New York · 4+ years experience · Full-time · Remote · Posted Oct 13, 2026

At a glance

Valon is building the AI-native operating system for regulated finance, starting with mortgage servicing.
We're a Series C company backed by a16z, transforming industries that others have written off as too complex to innovate.
Rather than build on top of broken legacy systems, we took a different approach: we built and operate our own mortgage servicing business managing $110+ billion in loans. This wasn't the end goal, it was how we deeply understood the complexity needed to build software that actually works in regulated industries.
The results speak for themselves. We've transformed mortgage servicing from a 0% margin business into 60%+ margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.
ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data, AI agents don't just automate tasks, they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Valon is seeking a Head of Infrastructure to lead Cloud Infrastructure and Developer Infrastructure as one cohesive organization.
This senior manager or potential Director-level role involves setting infrastructure strategy across compute, storage, data platforms, developer tooling, CI/CD, test infrastructure, observability, and engineering productivity.
The leader will balance a secure, reliable, scalable, and cost-conscious production platform with a developer platform that enables engineers to deliver high-quality software quickly.

Define and communicate a multi-year infrastructure strategy spanning Cloud Infrastructure and Developer Infrastructure.
Lead, coach, and grow a high-performing organization, including engineering managers, senior technical leaders, and individual contributors.
Own the portfolio roadmap and investment decisions across Compute, Storage, data platforms, developer experience, CI/CD, test infrastructure, and observability.
Set company-wide standards for reliability, security, service ownership, incident management, developer productivity, and operational excellence.
Partner with executive and functional leaders to align infrastructure priorities with customer commitments, product strategy, and business goals.
Build the planning, review, and operating mechanisms that make progress visible and tradeoffs explicit.
Stay hands-on enough to guide architecture, challenge assumptions, and engage in the most important technical decisions and incidents.
Recruit exceptional talent, develop leaders, and create a culture of high agency, high accountability, direct feedback, and collaboration.
Represent infrastructure clearly to the broader company and make the organization a trusted partner to every engineering team.

10+ years of software engineering experience, including 4+ years leading multiple teams, engineering managers, or a substantial infrastructure organization.
Experience owning a broad infrastructure portfolio that includes cloud platforms, compute, storage, databases, SRE, developer infrastructure, or related domains.
Strong technical depth in distributed systems and a track record of operating critical production systems at scale.
Experience setting strategy across both production infrastructure and developer experience, or the ability to credibly lead leaders in both areas.
Hands-on experience with cloud providers such as AWS or GCP, container orchestration, data stores, CI/CD, and observability.
Excellent organizational judgment: you can sequence foundational investments, make pragmatic tradeoffs, and connect technical work to business outcomes.
Demonstrated success hiring, developing, and retaining strong teams through periods of rapid growth and change.
Clear, concise communication and the ability to build alignment across engineering, product, security, data, and operations.

Competitive salary with meaningful equity and a 401(k) plan.
Comprehensive medical, dental, and vision coverage.
Pre-tax commuter benefits for transportation, rideshare, and parking.
Company-wide onboarding, career development, and regular review cycles with 360-degree feedback.
Quarterly budgets for team activities, swag, dinners, and more.
Flexible PTO, sick days, and 11 company holidays.
12 weeks of fully paid parental leave for all new parents.