Head of International Onboarding Operations

Bay Area, CA · US - CA - San Francisco City - Remote · USD 207,400-311,200 · 12+ years experience · Remote · Posted Oct 6, 2026

At a glance

The Head of International Onboarding Operations will own onboarding execution across international markets, initially focusing on Australia and Europe.
This senior operations leader will translate global onboarding strategy into market-specific operating plans while managing regional teams and partners.
The role requires balancing global consistency with local market needs to improve seller outcomes across diverse geographies.

Own onboarding execution across assigned international markets from post-sale handoff through seller go-live.
Manage EU/UK and APAC first-party and vendor-supported onboarding operations, including staffing, coverage, quality, and service-level performance.
Establish regional objectives, work plans, and performance expectations aligned to global onboarding strategy.
Ensure operating models are localized appropriately while maintaining consistent global standards.
Develop repeatable playbooks for market launches, service model changes, regional expansion, and localization of onboarding delivery.
Identify regional risks, dependencies, and constraints, and drive mitigation plans across internal and external teams.
Improve regional metrics including seller activation, time-to-value, SLA adherence, utilization, and cost-to-serve.
Standardize regional workflows, escalation paths, training needs, and quality mechanisms.
Utilize AI to enhance seller outcomes and improve internal workflows.
Manage activities of multiple regional teams, managers, or departments.

12+ years of progressive operations leadership experience, ideally with multi-market, international, or regional operations scope.
Experience managing distributed teams across multiple geographies, channels, or service models.
Ability to balance global standards with local market realities and influence stakeholders across regions.
Experience managing first-party and vendor-supported operations, including performance management and service quality.
Strong analytical and financial acumen, including capacity planning, KPI management, budget inputs, and cost-to-serve analysis.
Ability to operate independently on significant assignments and make sound decisions through ambiguity.
Strong communication skills and the ability to gain acceptance from senior stakeholders in sensitive situations.
Experience improving workflows and customer outcomes using AI.

Experience with market launches, localization, international expansion, or regional transformation.