Head of Network Management

London, United Kingdom - Deliveroo · Full-time · Posted Sep 29, 2026

At a glance

You will own the live execution and reliability of Deliveroo's delivery network, covering rider supply balance, real-time issue resolution, and incentive application across markets.
Your focus is the live operational horizon, keeping the network balanced hour by hour and translating diagnostics into on-the-ground action and market-level execution.
You will report into the Director of Regional Operations and lead the Live Network function across all European markets.

Lead the Live Network function across all Deliveroo's European markets, acting as the go-to on rider incentives and network performance execution.
Own real-time network balance by ensuring the right number of riders are online, in the right place, at the right time, every day.
Track, diagnose, and resolve live network issues at speed, acting as the escalation point for complex or cross-market challenges.
Build strong relationships with country-level regional ops teams, spreading best practice while adapting for local market differences.
Develop scalable processes and playbooks so the team can operate consistently across geographies.
Manage, mentor, and develop junior team members, with particular focus on those early in their careers.
Keep senior stakeholders updated through regular reporting on live network outcomes.

Deep understanding of delivery network mechanics and ability to account for both similarities and differences across markets.
Strong track record operating in live, high-pressure environments, with excellent problem-solving skills and attention to detail.
Proven people leader experience with coaching and developing junior team members.
Ability to manage stakeholders and communicate confidently with senior leaders.
Analytical and data-driven approach, comfortable using large datasets to uncover insights and track impact.
Action-oriented, resilient, and adaptable nature to thrive in a fast-moving, high-growth environment.
Flexibility with timing to provide oversight and activity outside of normal working hours from time to time.

Make a visible impact every day with work that directly improves experiences for customers, partners and riders.
Learn fast in an entrepreneurial environment working close to the market with autonomy, pace and real responsibility.
Build a career by stretching yourself, developing new skills and growing as the business evolves.
Deliver together in an inclusive, collaborative, values-driven culture.

Requires flexibility with timing to provide oversight and activity outside of normal working hours from time to time.