Head of Technical Operations (TechOps)
Somerville · USD 150,000-190,000 / year · 2+ years experience · Full-time · Remote · Posted Oct 19, 2026
At a glance
- Experience
- 2+ years experience
- Employment
- Full-time
- Workplace
- Remote
- Location
- Somerville
- Salary
- USD 150,000-190,000 / year · Base salary
About the role
- As the Head of Technical Operations (TechOps) at Formlabs, you will own the foundation the whole company runs on: our global network, on-premise servers, endpoints, IT service desk, identity and access, and the security program that protects Formlabs and our customers’ data.
- This is a single, combined leadership role where you will lead as a player-coach.
- You will lead a global team of 7 spanning network administration, systems administration, help desk, and cybersecurity, and support offices in Somerville, Germany, Budapest, and Shenzhen.
Responsibilities
- Lead, coach, and develop a team of 7 across network, systems, help desk, and cybersecurity, setting clear priorities and growing automation and scripting skills.
- Own our Cisco Meraki estate across four countries including SD-WAN, site-to-site VPN, firewalls, segmentation, Wi-Fi, ISP circuits, cloud VPN tunnels, remote access, and China operations compliance.
- Define and drive a combined infrastructure and security roadmap balancing reliability, risk, cost, and user experience while communicating it in business terms to executive leadership.
- Own on-premise compute using Proxmox and associated services including lifecycle, patching, monitoring, backup and tested restores, disaster recovery, and architecture decisions.
- Own Formlabs’ cybersecurity program end to end covering policy, risk register, vulnerability and patch management, endpoint protection, email and SaaS security, logging, data loss prevention, incident detection, and response runbooks.
- Provide leadership on team staffing and services, deciding what to build in-house versus source from managed service and security partners while holding them accountable to SLAs.
- Own the joiner/mover/leaver process, SSO and MFA, privileged and break-glass access, and admin hygiene across Google Workspace and core SaaS with audit evidence trails.
- Ensure a fast, friendly, measurable help desk for ~800 employees including ticket SLAs, onboarding/offboarding, laptop lifecycle, MDM, A/V, and site support while personally handling hard escalations.
- Replace manual, repeatable work with automation and AI-assisted workflows across provisioning, monitoring, ticket triage, and reporting.
- Own the infrastructure and security vendor portfolio, budget, contracts, renewals, licensing, and hardware refresh plans.
Requirements
- 8+ years in IT infrastructure and/or security, including 2+ years leading teams.
- Hands-on expertise in enterprise networking including routing, VPN, firewalls, segmentation, Wi-Fi, and server virtualization.
- Practical experience building or running a security program at a company without a large dedicated security team, including EDR, identity, vulnerability management, and incident response.
- Proven ability to design a team’s staffing and sourcing model, and to select, negotiate with, and hold managed service providers accountable.
- Ability to translate technical risk into clear business decisions for executives, and write clear policies, runbooks, and recommendations.
- Experience with frameworks such as NIST CSF, ISO 27001, or SOC 2, and with IT general controls in an audit-ready environment.
- Bachelor’s degree in a technical field or equivalent experience.
Preferred qualifications
- Experience with Cisco Meraki, Proxmox, CrowdStrike, Google Workspace, and Cloudflare.
- Experience operating IT in China including cross-border connectivity, local regulations, and remote-site support.
- Familiarity with GCP and AWS security fundamentals such as IAM, logging, and network controls.
- Scripting and automation skills including Python, PowerShell, Terraform, or similar, and hands-on use of AI tools in IT or security operations.
- Security certifications such as CISSP, CISM, or CCNP Security.
- Experience in a hardware or manufacturing company with R&D labs and lab networks.
Benefits
- Robust equity program to build future wealth through RSUs
- Comprehensive healthcare coverage including Medical, Dental, and Vision
- 401K matching and access to financial advisors
- Generous paid Parental Leave up to 16 weeks
- Tenure-based paid Sabbatical Leave up to 6 weeks
- Flexible Out of Office Plan
- Ample on-site parking and pre-tax commuter benefits
- Healthy on-site lunches, snacks, beverages, and treats
- Regular sponsored professional development opportunities
- Unlimited 3D prints
Workplace
- Based in the Somerville, MA office and is an onsite role.
Skills
- Cisco Meraki
- Proxmox
- CrowdStrike
- Google Workspace
- Cloudflare
- GCP
- AWS
- Python
- PowerShell
- Terraform
- SD-WAN
- VPN
Show all 13 skills
- EDR
