Implementation Consultant - Brazil

São Paulo, Brazil - Remote · Full-time · Remote · Posted Sep 29, 2026

At a glance

JumpCloud® is the AI-powered unified IT management platform designed to secure the modern workforce. By consolidating identity, device, and access management, JumpCloud provides intelligent, secure IT that scales from human users to autonomous AI agents. We help organizations around the globe eliminate complexity and turn AI risk into an optimized advantage, ensuring the right people and agents have secure access to the right resources at all times.
JumpCloud is Intelligent, Secure IT.

As an Implementation Consultant, you will guide direct customers and partner organizations through scalable implementation and onboarding project plans.
You will act as a dedicated technology specialist leveraging your technical background in identity and access management to ensure smooth product transitions.
The role directly drives customer satisfaction, meets strict implementation SLAs, and increases platform adoption and utilization.

Consistently meet or exceed all Service Level Agreements (SLAs) associated with customer implementations, ensuring timely rollouts and resolutions to technical onboarding issues via email or remote web sessions.
Drive a measurable increase in the adoption and utilization of the JumpCloud platform by ensuring successful knowledge transfer and demonstrating the full value of the product to technical audiences.
Maintain high customer satisfaction (CSAT) ratings throughout the onboarding phase by providing excellent project and account management, regular follow-ups, and clear communication regarding environment changes.
Guide direct customers and partnered organizations through scalable implementation and onboarding project plans.
Build custom onboarding plans based on the specific needs of the customer and the service offering they have purchased.
Consult, plan, and assist with all sizes of rollouts of JumpCloud in customers’ existing environments, including AD/LDAP, O365/G-Suite, and enterprise MDMs.
Resolve technical onboarding and API integration (OAUTH/SCIM) issues via email or remote web session.
Work hands-on in customer environments when applicable to execute complex migration or configuration tasks.
Collaborate with peers, mentors, and community forum leaders to provide the most effective solutions for partners and customers.
Communicate regularly with customers about action plans, recommendations, and new potential use-cases as they relate to JumpCloud.

Must be located in and authorized to work in Brazil to be considered for this role.
Required to speak and write in English fluently.