At a glance
- Experience
- 2-4 years experience
- Workplace
- Remote
- Location
- CA · Toronto
About the role
- Samsara’s Customer Success team advises and guides customers, ensuring they adopt Samsara and continuously gain business value from products.
- The Implementation team is responsible for helping Mid-Market customers deploy and adopt IoT solutions for their fleet and industrial assets.
Responsibilities
- Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
- Manage the deployment of Samsara technology to Mid-Market customers, enabling customers to achieve quick time to value in their investment
- Create launch plans and a roadmap to increase product usage
- Track implementation progress, participation, product adoption, and account health
- Run training sessions, demonstrate Samsara’s technology, and work through challenges with executives and day-to-day users of the system across numerous use cases
- Juggle multiple customer engagements in parallel and work cross-functionally to deliver an exceptional experience for our customers
- Deeply understand the Samsara platform’s capabilities and explain them to customers of all types
- Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices
Requirements
- 2-4+ years of experience in a senior Customer Success, account management, or strategic consulting role
- English and French fluency
- Experience supporting or working with technical products
- Excellent consultative skills with experience in end-to-end system implementations
- Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering leadership, day-to-day users of our software
- Diplomacy, tact, and poise under pressure when working through customer issues
- Bachelor’s degree from a 4-year institution
Preferred qualifications
- Mid-Market SaaS experience preferred
- Has strong bias for action, the ability to think big, with insistence on high standards
- Has experience serving a large and complex customer base in B2B SaaS
- Thrives in an unstructured, fast-paced, and change-heavy environment
Benefits
- Flexible, employee-led remote model
- Professional development stipend
- Comprehensive health and parental leave plans
Workplace
- This is a remote position open to candidates residing in Canada.
Skills
- Customer Success
- Account Management
- Strategic Consulting
- System Implementations
