Install Ops Partner MX

Mexico City - Hybrid · Mexico · 5+ years experience · Posted Sep 29, 2026

At a glance

We are hiring an Installation Services Manager – Mexico to own end-to-end installation outcomes across a hybrid delivery model of internal installers and third-party installation partners.
This role will evolve the operating model, establish a performance system, and drive cross-functional execution so customers receive predictable, high-quality deployments at scale.
You will work closely with Implementation, Support, Product, Engineering, Finance, and external partners to improve on-time completion, first-time-right quality, and cost-to-serve.

Define and evolve Mexico’s installation operating model, including service tiers, SLAs, coverage strategy, and decision rules for internal installers vs. partners.
Build capacity and demand plans including forecasting, regional coverage, and surge planning.
Establish and uphold a single set of standards for quality, documentation, and customer experience across all installer channels.
Lead Mexico’s installation intake and prioritization cadence with key stakeholders to ensure the right work is matched to the right resources.
Coordinate readiness across Sales, Implementation, Support, Product, and installers to reduce delays, missed appointments, and rework.
Own quality enforcement across Mexico covering job sheet accuracy, documentation compliance, photo standards, verification processes, and post-install defect reduction.
Manage day-to-day relationships with installation partners supporting Mexico for overflow coverage, geographic gaps, and specialized work.
Lead partner onboarding, enablement, and certification to company standards.
Drive partner performance through scorecards, corrective action plans, and Quarterly Business Reviews.
Define and manage key performance dashboards such as on-time completion, first-time-right, rework, cancellations, documentation compliance, and escalation aging.

5+ years of experience in operations, field services, program management, partner/marketplace operations, or customer operations in an environment with fulfillment/dispatch and cross-functional dependencies.
Experience designing and running operational mechanisms including forecasting, capacity planning, SLAs, KPI systems, and operating cadences.
Experience managing third-party partners or service providers, including onboarding, enablement, performance management, and escalation handling.
Strong stakeholder management skills with the ability to drive outcomes across teams without direct authority.
Analytical fluency with the ability to translate data into insights and action using Google Sheets/Excel and Google Slides/PowerPoint.
Strong written and verbal communication skills in English.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.

Experience with telematics, hardware deployments, fleet operations, or installation quality programs.
Experience operating a hybrid delivery model consisting of internal teams plus contractors/partners.
Spanish fluency and/or experience working with Mexico-based operations.