At a glance
- Workplace
- Remote
- Location
- Remote
- Salary
- USD 65,000-75,000 · Base salary
About the role
- Motive is seeking a skilled installer to join our team as an Installation Specialist.
- You will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction.
- This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management.
Responsibilities
- Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
- Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
- Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
- Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
- Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
- Provide remote assistance to third-party installers with installation questions or issues.
- Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.
Requirements
- High school diploma or equivalent.
- Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
- Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
- Valid driver's license and clean driving record.
- Must be able to lift and move objects up to 50 lbs.
- Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
- Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
- Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
- Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
- Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
Preferred qualifications
- Spanish Language proficiency preferred
Benefits
- Health benefits
- Pharmacy benefits
- Optical care benefits
- Dental care benefits
- Paid time off
- Sick time off
- Short term and long term disability coverage
- Life insurance
- 401k contribution
- Restricted stock units for certain roles
Workplace
- The person in this role will be required to travel 50-75% of the time annually.
