At a glance
- Employment
- Contract
- Workplace
- Hybrid
- Location
- London
About the role
- Multiverse is seeking an Internal Communications Manager to own the canonical story the company tells itself and serve as a trusted advisor to the CEO.
- This role involves producing outstanding internal communications content, leading editorial ownership of All Hands, and optimising internal channels to drive alignment and energy.
Responsibilities
- Own the canonical story Multiverse tells itself by maintaining a living messaging framework.
- Be the trusted advisor to the CEO and immediate team as Multiverse transitions into the next stage of its journey.
- Produce internal briefing materials ahead of major external moments such as regulatory decisions, product launches, and policy developments.
- Create internal FAQs and 'what to say if asked' resources to equip colleagues as business ambassadors.
- Take editorial ownership of All Hands including theme, narrative arc, content commissioning, and speaker preparation.
- Partner with the People team on key cultural moments to ensure messaging is coherent and on-brand.
- Own and optimise internal channels including Slack, intranet, and email newsletters.
- Build a simple framework for measuring whether internal comms is working through open rates, engagement, and feedback loops.
- Report quarterly to the Director of Communications on channel health and narrative consistency.
Requirements
- Embody the mission and believe in equipping workers to win in the AI era.
- Have hands-on experience leading internal communications in a fast-moving, complex organisation with ownership of narrative, channels, and leadership comms.
- Be a strong, instinctive writer and editor able to sharpen leadership messages, town hall scripts, and sensitive change announcements.
- Know how to translate data into stories using customer ROI evidence, learner outcomes, or operational performance figures.
- Be fluent in AI tools and use them to move faster and think bigger while applying rigorous human judgement.
- Be calm and clear-headed under pressure and comfortable drafting sensitive internal communications in real time.
- Be operationally strong on channels such as Slack, intranet, and email.
- Partner well with senior leaders and hold your own in a room with the exec team.
- Thrive in networked organisations and collaborate fluidly across departments including People, Product, Tech, Data & Insights, and Comms.
Benefits
- 27 days holiday plus 5 additional days off
- 1 life event day
- 2 volunteer days
- 2 company-wide wellbeing days (M-Powered Weekend)
- 8 bank holidays per year
- Private medical insurance with Bupa
- Medical cashback scheme
- Life insurance
- Gym membership and wellness resources through Wellhub
- Access to Spill mental health support
Workplace
- Collaborate in the office three days per week for hybrid work offering
Skills
- Slack
- AI Tools
