Issue Management Engineer
Auburn Hills · Troy, MI · 5+ years experience · Full-time · Posted Sep 30, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Location
- Auburn Hills · Troy, MI
About the role
- The Issue Management Engineer leads the intake, documentation, coordination, and resolution of engineering-related issues across all vehicle families and development phases.
- This role acts as a central point of contact to ensure that issues identified during validation, testing, manufacturing, or in-market performance are tracked and resolved.
- The position supports cross-functional alignment and accountability throughout the engineering lifecycle and into post-production.
Responsibilities
- Own the issue intake process for both pre-production and post-production phases.
- Capture and prioritize issues from multiple sources including testing teams, validation reports, manufacturing feedback, customer service, and warranty data.
- Ensure accurate logging of issues in the GIM system including root cause, responsible parties, and resolution timeline.
- Serve as liaison between engineering, validation, quality, manufacturing, and customer support teams.
- Facilitate regular cross-functional meetings to review open items, assign actions, and track progress.
- Support escalations and provide clear status updates to stakeholders and leadership.
- Maintain dashboards and reporting tools to monitor issue trends, open item aging, and resolution rates.
- Prepare glidepaths for the Issue Resolution tickets to show the forecast and progress of the team.
- Lead the lessons-learned process to document preventive measures for future issues.
- Provide guidance and technical oversight to team members supporting both development and field issue resolution.
Requirements
- Bachelor’s degree in mechanical, Electrical, Systems Engineering, or related field
- 5+ years of experience in automotive engineering, quality, or validation environments
- Demonstrated experience with issue tracking systems and related tools
- Knowledge of automotive development and testing processes, including HIL, validation, and launch readiness
- Familiarity with field performance metrics such as IOP, IQS, QFS, and warranty analysis
- Knowledge of quality tools including APQP, PPAP, DFMEA, and PFMEA
- Strong communication and organizational skills with the ability to influence across teams
- Experience working with cross-functional and global teams
- Lessons learned documentation with cross-functional team
- Experience with automotive electrical and electronic systems
Preferred qualifications
- Master’s degree
- Experience in the Client Engineering Releasing Process
Workplace
- Maintains a drug-free workplace
Skills
- GIM
- HIL
- APQP
- PPAP
- DFMEA
- PFMEA
