IT Audiovisual Operations Engineer
San Francisco · 5+ years experience · Full-time · Hybrid · Posted Sep 22, 2026
At a glance
- Experience
- 5+ years experience
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- San Francisco
About OpenAI
- OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
- We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.
- For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement https://cdn.openai.com/policies/eeo-policy-statement.pdf.
- Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.
- To notify OpenAI that you believe this job posting is non-compliant, please submit a report through this form https://form.asana.com/?d=57018692298241&k=5MqR40fZd7jlxVUh5J-UeA. No response will be provided to inquiries unrelated to job posting compliance.
- We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link https://form.asana.com/?k=bQ7w9h3iexRlicUdWRiwvg&d=57018692298241.
About the role
- The ITAV Operations Engineer administers and troubleshoots conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
- This role serves as the technical bridge between support vendors and ITAV Engineering, resolving escalations and implementing system improvements.
- The position involves maintaining reliable configurations, executing changes, and automating repeatable tasks to support OpenAI's operational needs.
Responsibilities
- Set up, configure, administer, and maintain conference room AV, video conferencing, background music, digital signage, and other ITAV-owned systems.
- Resolve vendor escalations requiring internal administrative access or technical expertise.
- Manage ITAV installation and commissioning scope for office builds, refreshes, and moves, adds, and changes.
- Serve as the technical bridge between vendors and ITAV Engineering to provide diagnostic evidence and escalate design issues.
- Execute software updates, configuration changes, equipment replacements, and conferencing move/add/change requests.
- Validate operational readiness for new or upgraded systems including monitoring and support handoffs.
- Investigate recurring failures and implement lasting improvements with ITAV Engineering.
- Maintain runbooks and recovery procedures while training vendors and support technicians.
- Partner with IT Systems Operations, Workplace, and content owners on service requirements and user training.
- Build, operate, and improve AI and agentic workflows for repeatable administration and troubleshooting.
Requirements
- 5+ years of experience implementing and troubleshooting enterprise AV systems.
- Hands-on experience with Logitech, Cisco, QSYS, and Google Meet conferencing hardware.
- Expertise configuring, administering, and troubleshooting video conferencing platforms including Google Meet, Zoom, and Microsoft Teams.
- Experience working with support vendors to diagnose escalated issues and perform administrative actions.
- Practical knowledge of enterprise networking including IP addressing, VLANs, DNS, DHCP, and multicast.
- Experience configuring and troubleshooting wayfinding and conference room booking hardware and software.
- Experience deploying and troubleshooting AV over IP including Q-LAN, Dante, and NDI.
- Experience configuring and troubleshooting systems in the Q-SYS control ecosystem.
- Experience using IT ticketing systems to prioritize technical escalations.
- Experience using basic scripting such as Bash, Lua, Python, or JavaScript.
Workplace
- This is an in-office role requiring 5 days a week in the San Francisco office.
- Travel 30% of the time is required to support ITAV systems and operational readiness.
- International travel is required.
Skills
- Logitech
- Cisco
- QSYS
- Google Meet
- Zoom
- Microsoft Teams
- Q-LAN
- Dante
- NDI
- Bash
- Lua
- Python
Show all 13 skills
- JavaScript
