IT Helpdesk Analyst

Colombia · Remote · 2+ years experience · Remote · Posted Sep 30, 2026

At a glance

As an IT Helpdesk Analyst, you'll be deeply involved in managing our ticketing system, ensuring IT support requests are efficiently addressed and aligned with our KPIs.
Your role will involve regular maintenance, periodic security audits, and contributing to compliance certification efforts as a member of our Cybersecurity committee.

Keep track of all requests in our ticketing system to streamline IT support processes and facilitate KPI tracking
Offer support for a range of systems, including Okta, Google Workspace, Slack, Asana, and LastPass
Regularly perform maintenance and updates for IT systems and software to ensure optimal performance
Handle assets management for users in Argentina, including laptops configuration and shipping
Document IT procedures, commonly encountered issues, and their resolutions for future reference
Contribute to enhancing our internal AI Chatbot with common IT queries to expedite problem resolution for team members
Employ AI technologies to enhance and optimize business processes
Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Bachelor's degree in Information Technology, Computer Science, or related field
2+ years of experience in IT support or a related role
Proficient with Google Workspace, Slack, Asana, and LastPass
Strong understanding of IT principles and an ability to communicate technical concepts effectively to a varied audience
Excellent problem-solving and analytical skills
Ability to manage multiple tasks and projects in a fast-paced environment
Strong interpersonal and customer service skills
B2 English level or higher
Proficiency in spoken and written English at an advanced level