At a glance
- Experience
- 1+ years experience
- Workplace
- Onsite
- Location
- Sydney
About Monks
- Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
- Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
- We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
About the role
- The IT Office Support Specialist will provide on-site technical support and asset management for the Sydney office.
- This role is part of the Global IT team and focuses on maintaining office hardware, meeting room technology, and delivering face-to-face customer service.
- The specialist will handle colleague transitions, inventory tracking, and documentation while supporting the wider IT team.
Responsibilities
- Act as the primary on-site contact for technical issues and provide first-line troubleshooting for Mac and Windows hardware and software.
- Install, support, and perform routine maintenance on in-office hardware including computers and printers.
- Ensure the proper functioning of meeting room equipment and support presentations and events.
- Maintain general office tidiness, including cable management and regular workstation checks.
- Manage IT equipment inventory, including storage, asset tracking, ISO documentation, and equipment lifecycle management.
- Handle IT aspects of colleague transitions, including new hire setups, equipment shipping, and offboarding pickups.
- Keep IT documentation and policies up to date.
- Assist with deploying new applications and technical solutions.
- Resolve FreshService tickets and address queries in Slack for the wider IT team.
- Build relationships with colleagues and promote a collaborative team environment.
Requirements
- 1+ years of experience in a customer service or technical support role.
- Proficiency in printer troubleshooting and maintenance.
- Experience setting up and maintaining meeting room hardware and software.
- Ability to troubleshoot and respond to simple networking and WiFi questions.
- Strong interpersonal communication and relationship-building skills.
- Ability to work independently while representing the Global IT team.
- Fast and flexible self-starter with effective time management and prioritization skills.
Preferred qualifications
- Knowledge of macOS
- Knowledge of Windows
- Experience working with Google Workspace
- Experience working with Jamf
- Experience working with Crowdstrike
- Experience working with Office365
- Experience working with Slack
- Experience working with Freshservice
Workplace
- Role is based in the Sydney office.
Skills
- macOS
- Windows
- Google Workspace
- Jamf
- Crowdstrike
- Office365
- Slack
- Freshservice
- Networking
- Asset Management
