IT Operations Specialist

Hyderabad · Hyderabad - India · 3-5 years experience · Onsite · Posted Oct 15, 2026

At a glance

As our IT Operations Specialist, you’ll support teammates working on a variety of projects, helping with onboarding, access, devices, and everyday technical issues.
You’ll work closely with our IT Operations team and project stakeholders, follow established processes, and help improve them as we grow.

Coordinate setup, access provisioning, and timely access removal for onboarding and offboarding.
Resolve technical issues, track requests, and keep teammates informed.
Maintain device and software license inventories, coordinate device setup and logistics, and manage license assignments and renewals.
Help maintain security controls, complete access and device reviews, and prepare audit evidence.
Maintain documentation, improve workflows, and support tool rollouts.

Hands-on experience supporting MacBooks and troubleshooting macOS is required.
Experience troubleshooting user accounts and common workplace software.
Familiarity with Google Workspace.
Clear written and spoken English, with the ability to guide both technical and non-technical teammates.
Strong organization and attention to detail to manage several requests, keep records accurate, and follow up proactively.
Good judgment about when to solve an issue independently and when to ask for help.
An understanding of basic security practices, including MFA, secure device setup, and access management.
Curiosity and a willingness to learn new tools and processes.