IT Service Desk Analyst (Contract)

Boston · Boston (1001 Boylston Street) · USD 26-33 / hour · 1-2 years experience · Contract · Hybrid · Posted Oct 5, 2026

At a glance

CarGurus is hiring an IT Service Desk Analyst to join their IT Team on a contract basis.
The role involves working closely with business and IT teams in the U.S. and overseas to provide technical support and improve processes.
The position is hybrid out of the office on 1001 Boylston Street in Boston, MA.

Provide Tier 1 technical support to employees both in person and remotely
Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
Support on site meetings and events
Author and maintain internal documentation
Escalate issues where appropriate and follow up to ensure resolution
Maintain high Customer Satisfaction (Internal) for our colleagues
Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
Demonstrate flexibility to cope with changing demands based on business priority
Supervise technology trends and makes recommendations on incorporating innovative technology into the company’s existing platforms

1-2 years of support experience
Associates’ Degree in MIS or equivalent experience
Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
Experienced working in a team-orientated and collaborative environment
Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework
A curious mind, with a desire to help users across all aspects of the business and various skill levels

Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus

Requires regular physical activity including moving around the office to assist with IT or AV event related tasks
Hybrid out of the office on 1001 Boylston Street in Boston, MA