At a glance
- Workplace
- Remote
- Location
- Remote · US
- Salary
- GBP 47,501-55,665 · Base salary
About ChainGuard
- We live and breathe our company values:
- - We are customer obsessed — We focus on delivering solutions to our customers that create value and make their lives better.
- - We have a bias for intentional action — We prioritize, plan, try things, and fail fast.
- - We don't take ourselves too seriously (but we do serious work) — We are solving an important problem which takes focus, but we also like to enjoy the journey.
- - We trust each other and assume good intentions — We're transparent with decisions to empower team members to make well informed decisions.
- A few of the benefits we offer:
About the role
- As an IT Specialist your role is crucial in ensuring the smooth operation of the company's IT infrastructure and supporting all Chainguardians.
- You'll be responsible for managing and troubleshooting various IT systems, providing empathetic, detailed, and prompt technical support to employees, implementing/ensuring compliance with security, and collaborating with the entire company.
Responsibilities
- Prioritize excellent customer service to employees; quick response and proper and accurate feedback on technical problems
- Be our on-site support for our London office by maintaining our network, A/V, and supporting/troubleshooting our IT assets
- Work with vendors to order, manage, and ship hardware worldwide, and serve as the local point of contact for London-based vendors
- Manage employee lifecycle through onboarding new Chainguardians with tools, systems, and hardware, collaborating closely with Chainguard's HR/Recruiting team
- Receive requests through the IT ticketing system, via email, or Slack for assistance on computer-related problems including hardware, software, peripheral, and related equipment; determine severity of problems; troubleshoot, resolve, or escalate to appropriate technical staff as appropriate
- Provide on-call support (some holidays)
Requirements
- Experience in IT Support, ideally at a remote or startup environment
- Experience with MacOS and Linux
- Experience with mobile device management (MDM)
- Experience configuring and troubleshooting with Neat Hardware
- A strong understanding of IT Security best practices and a desire to improve them
- Excellent written and verbal communication skills with both technical and non-technical audiences
- Some travel required
- Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
- Proactively self-motivated and self-starter — comfortable taking action independently with minimal oversight
- Strong ability to cycle between working independently and in a team environment
Benefits
- Monthly stipend for coworking spaces, phone and internet costs
- Stock options upon hire and promotion, with participation in secondary offerings and 10 years to exercise options
- 100% covered health, vision, and dental insurance premiums for employee and dependents
- Flexible Time Off
- 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents
Workplace
- Ability to be in our London office 2 days a week (near Farringdon station), with availability to come in daily if ever needed
- Some travel required
Skills
- MacOS
- Linux
- Mobile Device Management (MDM)
- Neat Hardware
