At a glance
- Experience
- 3+ years experience
- Workplace
- Remote
- Location
- Mexico City
About Scale AI
- At Scale, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders like Meta, Ernst & Young, Mayo Clinic, Time Inc., the Government of Qatar, and U.S. government agencies including the Army and Air Force. We are expanding our team to accelerate the development of AI applications.
- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
- We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at accommodations@scale.com. Please see the United States Department of Labor's Know Your Rights poster for additional information.
- We comply with the United States Department of Labor's Pay Transparency provision.
- PLEASE NOTE: We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants’ needs, provide our services, and comply with applicable laws. Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
About the role
- Scale AI is looking to grow its IT team with an IT Support Engineer in Mexico City.
- This role focuses on executing support, creating simple and repeatable solutions, and making people happy in a fast-paced environment.
Responsibilities
- Own the end-to-end new hire experience by coordinating with People Ops, provisioning laptops and peripherals, and ensuring productivity on day one.
- Create accounts and assign role-based access across identity and SaaS stacks including Okta, Google Workspace, Slack, Jira/Confluence, Zoom, and Microsoft Entra ID/M365.
- Enroll and configure Mac and Windows devices in MDM with required security baselines before handoff.
- Lead new hire IT orientations covering security expectations, core tools, and how to get help.
- Execute timely, security-critical offboarding by suspending accounts, revoking access, and reclaiming licenses.
- Recover, wipe, and re-inventory hardware, coordinating remote returns for distributed employees.
- Own the day-to-day IT ticket queue in Jira Service Management to triage, prioritize, resolve, or dispatch incoming requests.
- Provide help desk support to all employees across hardware, software, AV, and access issues.
- Maintain and support office technology including printers, Zoom Rooms, and room schedulers.
- Administer and integrate cloud services such as Google Workspace, Microsoft Entra ID/M365, Slack, Okta, Jira, Confluence, and Zoom.
Requirements
- 3+ years of corporate IT experience, including hands-on onboarding/offboarding ownership at scale.
- Deep understanding of computer fundamentals and troubleshooting for hardware and software (Mac, Windows) and cloud technologies.
- Experience running a ticket queue in Jira Service Management or a similar ITSM tool with a track record of meeting SLAs.
- Familiarity with identity/access management including Okta SSO and SCIM provisioning, as well as MDM for Mac and Windows fleets.
- Experience supporting remote teams and multiple global offices using tools like Slack and Zoom.
- A security- and compliance-focused mindset.
- Be in-office 100% of the time.
Workplace
- Be in-office 100% of the time.
Skills
- Okta
- Google Workspace
- Slack
- Jira
- Confluence
- Zoom
- Microsoft Entra ID
- M365
- Mac
- Windows
- Jira Service Management
