IT Support IV, Manufacturing Operations (Onsite)
Phoenix · Arizona-HQ · 3-5 years experience · Remote · Posted Sep 24, 2026
At a glance
- Experience
- 3-5 years experience
- Workplace
- Remote
- Location
- Phoenix · Arizona-HQ
About the role
- As an IT Support IV, you will serve as a senior technical resource for Axon’s manufacturing and warehouse operations at the Pinnacle Peak facility.
- You will help keep production, shipping, and logistics environments running by resolving complex endpoint and hardware issues, responding to manufacturing-critical incidents, and improving support tools and processes.
Responsibilities
- Serve as the senior escalation point for IT support issues across the Pinnacle Peak manufacturing and warehouse location, as well as remote sites as needed.
- Diagnose and resolve complex hardware, software, and endpoint issues across Windows, macOS, mobile devices, production workstations, and specialized manufacturing peripherals.
- Respond rapidly to production-critical incidents, prioritize manufacturing outages appropriately, and minimize operational downtime.
- Deploy, image, configure, and lifecycle-manage manufacturing and warehouse devices using standardized endpoint-management and imaging processes.
- Support production, warehouse, and shipping operations by maintaining shipping stations, Zebra and production printers, logistics hardware, and specialized manufacturing devices.
- Partner with Manufacturing Engineering to support new production lines, equipment deployments, facility expansion projects, and production-readiness activities.
- Perform first-level troubleshooting for manufacturing network-connectivity issues, including basic DNS, DHCP, subnetting, and connectivity validation, before escalating infrastructure issues to Network Engineering.
- Maintain and troubleshoot enterprise systems and tools including Jamf, Microsoft Intune/Autopilot, Tanium, ServiceNow, Okta, Google Workspace, Zoom, Slack, and enterprise endpoint-management platforms.
- Own and improve onboarding and offboarding workflows in partnership with People Operations, Security, Endpoint Engineering, and IT Infrastructure.
- Lead the implementation of support tools, workflows, documentation, and automations that improve user experience, operational efficiency, and support scalability.
Requirements
- 3–5 years of enterprise IT support experience, preferably in a manufacturing, warehouse, logistics, production, or similarly uptime-sensitive environment.
- Advanced hands-on experience supporting endpoint-management and collaboration tools such as Jamf, Microsoft Intune/Autopilot, Tanium, Okta, Google Workspace, Zoom, Slack, ServiceNow, and Windows imaging or PXE environments.
- Strong troubleshooting ability across industrial IT hardware, production workstations, printers, shipping stations, mobile devices, and related peripherals.
- Working knowledge of ITSM or ITIL-based support practices, networking fundamentals—including DNS, DHCP, subnetting, and connectivity troubleshooting—and identity-management concepts such as SSO and MFA.
- Demonstrated ability to manage high-pressure technical incidents with professionalism, prioritize production-impacting issues, communicate clearly with stakeholders, and work independently in a fast-paced environment.
- Experience partnering cross-functionally to implement scalable IT solutions, improve processes, and support operational initiatives.
Preferred qualifications
- Experience troubleshooting enterprise audio/visual systems is preferred.
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred but not required.
- Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator, Jamf 300/400, CompTIA Security+, CompTIA CySA+, or equivalent, are a plus.
- Scripting experience in PowerShell, Bash, or Python for automation and systems administration is a plus.
Benefits
- Competitive salary and 401k with employer match
- Discretionary paid time off
- Paid parental leave for all
- Medical, Dental, Vision plans
- Fitness Programs
- Emotional & Mental Wellness support
- Learning & Development programs
- Snacks in the offices
Workplace
- Onsite at our Pinnacle Peak Warehouse in Phoenix, Arizona
Skills
- Jamf
- Microsoft Intune
- Autopilot
- Tanium
- ServiceNow
- Okta
- Google Workspace
- Zoom
- Slack
- Windows Imaging
- PXE
- PowerShell
Show all 14 skills
- Bash
- Python
