At a glance
- Employment
- Full-time
- Workplace
- Hybrid
- Location
- New York
About Baseten
- Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
About the role
- Baseten is seeking an IT Support / Operations Engineer to join the company as it scales its IT team.
- The role involves bringing technical support in-house to provide a seamless, high-touch experience for all employees.
- Responsibilities include a mix of hardware and software troubleshooting, user lifecycle management, and maintaining physical IT infrastructure.
Responsibilities
- Serve as the escalation point for day-to-day technical support, diagnosing and resolving hardware and software issues across our Mac and Windows fleet
- Manage user lifecycle administration including provisioning, deprovisioning, and access management across all systems and services
- Own the IT onboarding experience for new employees — from laptop setup and account configuration to a smooth first-day experience
- Maintain and continuously improve office IT infrastructure to ensure a reliable, high-performing environment for all employees
- Build and maintain a knowledge base of self-serve resources to reduce ticket volume and empower users
- Manage IT asset procurement, inventory tracking, and vendor relationships
- Support new office buildouts and contribute to broader workplace IT planning as we scale
- Identify opportunities to automate workflows and eliminate inefficiencies across IT operations
- Adapt to the evolving needs of a fast-growing company, taking on new challenges as they arise
- Systems administration, including managing admin-level access, configuring user permissions, and performing routine maintenance across cloud-based services.
Requirements
- Strong working knowledge of Google Workspace, MDM platforms (e.g. Kandji), IdM/SSO solutions (e.g. Okta), and video conferencing tools
- Proven experience administering macOS at scale, with solid working knowledge of Windows environments
- Hands-on experience with automation tools and a track record of streamlining IT processes and workflows
- Excellent communication skills with a genuine passion for delivering great support experiences
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced, ambiguous environment
Benefits
- Competitive compensation, including meaningful equity
- 100% coverage of medical, dental, and vision insurance for employee and dependents (U.S. only)
- Flexible PTO policy including company wide Winter Break
- Paid parental leave
- Fertility and family-building stipend through Carrot
- Company-facilitated 401(k) (U.S. only)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities
Workplace
- Hybrid role based out of the San Francisco or New York office
Skills
- Google Workspace
- Kandji
- Okta
- macOS
- Windows
