Junior Critical Harms Investigations & Incident Management Specialist

Gurugram, Haryana · Gurugram · 3+ years experience · Full-time · Onsite · Posted Sep 21, 2026

At a glance

The Critical Harms Investigations & Incident Management (CHIIMS) team at Roblox focuses on investigating and responding to high-level risks on the platform.
The Junior Specialist will investigate critical incidents, coordinate cross-functional responses, and communicate findings to leadership.
This role involves reviewing graphic, controversial, and offensive content as part of safety operations.

Support and lead rapid investigations into critical incidents including child safety threats and violent extremism.
Utilize internal tools, data analysis, and OSINT techniques to gather evidence and determine root causes.
Act as the primary point of contact for relevant parties and company leadership.
Document investigations thoroughly, accurately, and in a timely manner.
Operate within a 24/7 on-call rotation for high-risk, time-sensitive incidents.
Lead incident response by coordinating cross-functional stakeholders.
Draft and deliver real-time, high-stakes communications to leadership regarding incident status and impact.
Develop, test, and maintain incident response playbooks and protocols.
Support post-mortem reviews and Root Cause Analysis to identify process improvements.

Minimum of 3 years of relevant experience in investigations, incident management, or policy enforcement on a social platform.
Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
Excellent written and verbal communication skills.
Ability to articulate complex technical and sensitive issues to executive audiences.
Demonstrated ability to use data analysis, internal dashboards, and investigation tools.
Bachelor’s degree.

Familiarity with online safety issues including exposure to high-severity risk content.