Lead Cloud Operations Engineer

United Kingdom - London · 5+ years experience · Hybrid · Posted Sep 29, 2026

At a glance

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime, and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors more than 3 billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud, and digital technologies, NICE is consistently recognized as a market leader in its domains, with more than 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation, or any other category protected by law.
Requisition ID: 11779Reporting into: Director, Cloud Systems EngineeringRole Type: Individual Contributor

As a Senior Full Stack Cloud Operations Engineer, you will play a critical role in ensuring the security, reliability, scalability, and performance of NICE's cloud and datacenter infrastructure.
You will be responsible for administering and supporting complex production environments across AWS, Windows Server, Linux, VMware, and physical compute platforms.

Maintaining, monitoring, and supporting large-scale production infrastructure environments across cloud and datacenter platforms.
Administering AWS resources and services to ensure security, availability, and operational excellence.
Diagnosing, troubleshooting, and resolving medium-to-high complexity infrastructure, operating system, and application issues.
Managing Windows Server, Linux, Active Directory, DNS, IIS, FTP, and related enterprise services.
Analysing operational metrics and implementing improvements to enhance platform stability, performance, and efficiency.
Supporting infrastructure lifecycle activities including server provisioning, patching, upgrades, resource sizing, and capacity management.
Participating in an on-call rotation and communicating operational events, incidents, and resolutions to stakeholders and leadership teams.
Performing physical datacenter activities including cabling, racking, hardware maintenance, and vendor coordination when required.
Managing user access and identity services through AWS IAM and other enterprise user management platforms.
Following NICE operational standards, security requirements, policies, procedures, and code of ethics.

Bachelor's degree in Computer Science, Business Information Systems, or a related field, or equivalent practical experience.
5+ years of experience supporting large-scale production infrastructure environments.
5+ years of hands-on Windows Server administration experience in enterprise production environments.
5+ years of experience configuring and supporting server hardware and operating systems.
Strong experience managing and securing Linux servers, including RHEL, Ubuntu, and Amazon Linux.
Experience performing Windows and Linux operating system patching and maintenance activities.
Strong knowledge of Active Directory, Windows Domains, and DNS services.
Experience operating within structured change management processes.
Proven ability to manage competing priorities in fast-paced production environments.
Strong collaboration and communication skills with technical teams, business stakeholders, and leadership.

NICE-FLEX hybrid model: 2 days working from the office and 3 days of remote work each week

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