Lead Production Technician

Dublin · Dublin, Ireland (DUB-01) · 4+ years experience · Full-time · Posted Sep 23, 2026

At a glance

We are looking for a Lead Production Technician to join our growing team in Dublin.
This is a key role responsible for owning the end-to-end returns and repairs process for Voyager products - from in/out processing of field returns through functional test, troubleshooting, repair reporting and return shipment - keeping customers, production and R&D updated at every stage.
Just as important, you will build and lead the RMA function and team from the ground up — standing up the processes, tooling and metrics, and growing and developing the people who run them.

Own RMA deliverables end to end — from in/out processing of field returns through test, repair and return shipment, including tracking of returns internally and externally
Build and lead the RMA function and team — defining the processes, tooling and metrics, and coaching and developing the people who run them
Test, diagnose and repair returned product using standard test procedures — troubleshooting customer and production issues, and implementing fixes or escalating through internal processes as required
Produce the customer-facing outputs of the process — quotations for out-of-warranty repairs and repair reports supplied to customers
Keep RMA data and documentation accurate and current — data management in SAP, test results accurately documented and reported to Test & Quality, and process documentation updated in a timely manner
Own turnaround time and reporting metrics for the RMA function, and drive improvement against them
Keep stakeholders aligned — continually update customers, production and R&D on progress, attend RMA meetings with US-based customer success teams, and plan internal RMA team updates and communications
Source material for CM shortages from our supplier base and represent RMA in production meetings

Minimum 4 years previous relevant experience
Proven ability to build and lead a function or team - setting up processes from scratch, and mentoring and developing others
Strong analytical and problem-solving skills
Proactive, with the ability to work with minimal supervision
Methodical approach to testing with great attention to detail
Ability to plan, organise and clearly document work
Flexible approach
Must be authorised to work in Ireland.

NFQ Certificate (Level 6) or Diploma/Higher Certificate/Ord Degree (Level 7) in a relevant discipline, e.g. Electronic/Electrical/Mechatronics, Process Technology or Manufacturing, or equivalent
Knowledge of SAP or Oracle would be an advantage

Highly competitive equity grants are included in the majority of full time offers
Comprehensive, competitive benefits package supported in health, recovery, and whatever comes next